Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit http://solutions.brother.com/.
Using
NOTE
The LCD displays the tray names as follows.
• Standard paper tray: Tray 1
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• Optional lower tray 1: Tray 2 and T2 |
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1 Tray 2 is standard on |
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Error message | Cause | Action |
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The back cover of the machine is | Close the back cover of the machine. |
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| not closed completely. |
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Access Denied | The function you want to use is | Contact your administrator to check your Secure |
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| restricted by Secure Function Lock. | Function Lock settings. |
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Access Error | The device was removed from the | Press Cancel. Reinsert the device and try to print |
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| USB direct interface while data was | with Direct Print. |
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| processing. |
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Belt End Soon | The belt unit is near the end of its | Buy a new belt unit before you get a Replace Belt |
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| life. | message. |
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Calibrate | Calibration failed. | Press and hold down | to turn the machine off. |
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| Wait a few seconds, and then turn it on again. |
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| Perform the color calibration again using the |
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| control panel or the printer driver (see Color |
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| Install a new belt unit (see Replacing the belt unit |
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| If the problem continues, call Brother Customer |
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| Service. |
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Cartridge Error | The toner cartridge is not installed | Pull out the drum unit, remove the toner cartridge for |
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| correctly. | the color that is indicated on the LCD, and put it back |
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| into the drum unit again. Install the drum unit in the |
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| machine again. If the problem continues, call Brother |
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| Customer Service. |
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Condensation | Condensation may have formed | Leave the machine turned on. Wait for 30 minutes |
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| inside the machine after a room | with the front cover in the open position. Then turn off |
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| temperature change. | the machine and close the cover. Turn it on again. |
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