Troubleshooting

Error message

Cause

Action

 

 

 

Registration

Registration failed.

Press and hold down

to turn the machine off.

 

 

 

 

Wait a few seconds, and then turn it on again.

 

 

 

 

Perform the color registration again using the control

 

 

 

 

panel (see Color Registration on page 112).

 

 

 

 

Install a new belt unit (see Replacing the belt unit

 

 

 

 

on page 135).

 

 

 

 

 

If the problem continues, call Brother Customer

 

 

 

 

Service.

 

 

 

 

 

 

 

 

Replace Belt

It is time to replace the belt unit.

Replace the belt unit (see Replacing the belt unit

 

 

 

 

on page 135).

 

 

 

Replace Drum

It is time to replace the drum unit.

Replace the drum unit (see Replacing the drum unit

 

 

 

 

on page 128).

 

 

6

 

The drum unit counter was not reset

Reset the drum unit counter (see Resetting the drum

 

 

when a new drum was installed.

counter on page 134).

 

 

 

 

 

 

 

 

Replace Fuser

It is time to replace the fuser unit.

Call Brother Customer Service or a Brother

 

 

 

 

Authorized Service Center to replace the fuser unit.

 

 

 

 

To replace the Fuser Unit contact Brother Customer

 

 

 

 

Service at:

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

www.brother.ca/support (in Canada)

 

 

 

 

or to locate a Brother Authorized Service Center, visit:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace Laser

It is time to replace the laser unit.

Call Brother Customer Service or a Brother

 

 

 

 

Authorized Service Center to replace the laser unit.

 

 

 

 

To replace the Laser Unit contact Brother Customer

 

 

 

 

Service at:

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

www.brother.ca/support (in Canada)

 

 

 

 

or to locate a Brother Authorized Service Center, visit:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace PF Kit1

It is time to replace the paper

Call Brother Customer Service or a Brother

 

 

Replace PF Kit2

feeding kit.

Authorized Service Center to replace the PF kit.

 

 

 

To replace the PF Kit contact Brother Customer

 

 

Replace PF KitMP

 

 

 

 

Service at:

 

 

 

 

 

 

 

 

 

 

1-877-BROTHER (1-877-276-8437) (in USA)

 

 

 

 

www.brother.ca/support (in Canada)

 

 

 

 

or to locate a Brother Authorized Service Center, visit:

 

 

 

 

http://www.brother-usa.com/service/

 

 

 

 

 

 

 

Replace Toner

The toner cartridge is at the end of

Replace the toner cartridge for the color indicated on

 

 

 

its life. The machine will stop all print

the LCD (see Replacing the toner cartridges

 

 

 

operations.

on page 123).

 

 

 

 

 

 

 

 

 

 

 

 

174