Troubleshooting

Error message

Cause

Action

 

 

Replace WT Box

It is time to replace the waste toner

Replace the waste toner box (see Replacing the

 

 

 

box.

waste toner box on page 141).

 

 

Self-Diagnostic

The temperature of the fuser unit

Turn the machine off, wait a few seconds, and then

 

 

 

does not rise to a specified

turn it on again. Leave the machine for 15 minutes

 

 

 

temperature within the specified time.

with the power on.

 

 

 

The fuser unit is too hot.

 

 

 

 

 

 

 

 

Short paper

The length of the paper in the tray is

Open the back cover (face-up output tray) to let the

 

 

 

too short for the machine to deliver it

printed page exit onto the face-up output tray.

 

 

 

to the Face-down output tray.

Remove the printed pages, and then press Go.

 

 

Size Error

The paper size specified in the

Choose a paper size that is supported for each tray.

 

 

 

printer driver is not supported by the

(See Paper type and size on page 2.)

 

 

 

specified tray.

 

 

 

Size Error DX

The paper size specified in the

Press Cancel. Choose a paper size that is supported

 

6

 

printer driver and the control panel

by 2-sided printing.

 

 

 

menu is not available for automatic

The paper sizes for automatic 2-sided printing are

 

 

 

2-sided printing.

 

 

 

Letter, Legal or Folio.

 

 

 

 

 

 

 

 

 

 

 

 

The paper in the tray is not the

Load the correct size of paper in the tray and set the

 

 

 

correct size and is not available for

size of paper for the tray (see Paper Tray

 

 

 

automatic 2-sided printing.

on page 91).

 

 

 

 

The paper sizes for automatic 2-sided printing are

 

 

 

 

Letter, Legal or Folio.

 

 

Size Mismatch

The paper in the indicated tray is not

Do one of the following:

 

 

 

the correct size.

Load the same size of paper in the paper tray that is

 

 

 

 

selected in the printer driver, and then press Go.

 

 

 

 

In the printer driver select the size of paper that you

 

 

 

 

loaded in the indicated paper tray.

 

 

Small paper

The paper size specified in the printer

Open the back cover (face-up output tray) to let the

 

 

 

driver is too small for the machine to

printed paper exit onto the face-up output tray, and

 

 

 

deliver it to the Face-down output tray.

then press Go.

 

 

Toner Error

One or more toner cartridges are

Pull out the drum unit. Remove all the toner

 

 

 

not installed correctly.

cartridges, and then put them back into the drum unit.

 

 

Toner Low: X

If the LCD displays Toner Low you

Order a new toner cartridge now so a replacement

 

 

(X indicates the toner

can still print; however, the machine

toner cartridge will be available when the LCD

 

 

is telling you that the toner cartridge

displays Replace Toner.

 

 

cartridge or drum unit

 

 

color that is near the end

is near the end of its life.

 

 

 

of its life. BK=Black,

 

 

 

 

C=Cyan, M=Magenta,

 

 

 

 

Y=Yellow.)

 

 

 

 

 

 

 

 

 

Tray 2 Error

The optional lower tray is not

Reinstall the lower tray.

 

 

 

installed correctly.

 

 

 

Unusable Device

An incompatible or defective device

Remove the USB flash drive from the USB Direct

 

 

 

has been connected to the USB

Interface.

 

 

 

direct interface.

 

 

 

 

 

 

 

 

WT Box End Soon

The waste toner box is almost full.

Order a new waste toner box before you get a

 

 

 

 

Replace WT Box message.

 

 

 

 

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