Troubleshooting
Examples of poor print quality | Recommendation | ||||
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| Perform the calibration using the control panel or the printer driver (see Color |
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | ||||
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | Clear the Improve Gray Color check box of the printer driver. | |||
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | ||||
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| Identify the color causing the problem and put in a new toner cartridge |
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| (see Replacing the toner cartridges on page 122). To identify the color of the |
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| toner cartridge, visit http://solutions.brother.com/ to view our FAQs and |
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| troubleshooting tips. |
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| Install a new drum unit (see Replacing the drum unit on page 128). |
Uneven density appears
periodically across the page
Make sure toner save mode is off in the control panel or the printer driver.
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| See Toner Save Mode in Advanced tab on page 41 (for Windows® printer | 6 |
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| driver), Advanced options on page 58 (for Windows® |
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| driver), Advanced print settings on page 73 (for Macintosh printer driver), or |
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B |
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| Printer Features on page 77 (for Macintosh |
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C |
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| Change the print resolution. |
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D |
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If you use a Windows printer driver, choose Improve Pattern Printing in Print Setting of the Basic tab (see Settings dialog box on page 36).
Missing image at thin line |
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| Check the paper type and quality (see Acceptable paper and other print |
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | ||||
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | Make sure that the back cover is closed completely. | |||
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | ||||
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| Make sure that the two gray levers inside the back cover are in the up |
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| positions. |
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| Make sure that the media type setting in the driver matches the type of paper |
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| you are using (see Acceptable paper and other print media on page 2). |
Wrinkled
Check the machine’s environment. Conditions such as low humidity and low
| temperatures may cause this print quality problem (see the Product Safety |
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | Guide). |
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | |
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. | |
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| Make sure that the media type setting in the printer driver matches the type |
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| of paper you are using (see Acceptable paper and other print media |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| on page 2). |
| ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. |
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| Make sure you lift up the two gray levers inside the back cover until they stop |
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| in the up position. |
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| Ghost |
| Install a new drum unit (see Replacing the drum unit on page 128). | ||
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