Troubleshooting
Error message | Cause | Action |
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No Drum Unit | The drum unit is not installed | Reinstall the drum unit. (See Replacing the drum unit |
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| correctly. |
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No HUB Support | A USB hub device is connected to | Disconnect the USB hub device from the USB direct |
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| the USB direct interface. | interface. |
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No Paper | The machine is out of paper or | Load paper in the indicated paper tray. |
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(The second line of the | paper is not correctly loaded in the | Make sure the paper guides are set to the correct |
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specified paper tray. |
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LCD) | size. |
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Load (size) paper |
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in (tray). |
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No Permission | Printing color documents is | Contact your administrator to check your Secure |
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| restricted. | Function Lock settings. |
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No Toner | The toner cartridge for the color | Remove the drum unit, remove the toner cartridge for | 6 | |
| indicated on the second line of LCD | the color indicated on the second line of LCD from the | ||
| is not installed correctly. | drum unit, and put the toner cartridge back into the |
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| drum unit. Reinstall the drum unit in the machine. If |
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| the problem continues, replace the toner cartridge |
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No Tray | The paper tray that is indicated on | Reinstall the paper tray that is indicated on the |
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| the second line of the LCD is not | second line of the LCD. |
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| installed or not installed correctly. |
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No Waste Toner | The waste toner box is not installed | Reinstall the Waste Toner Box (see the steps |
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| correctly. |
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Not Available | The requested function is not | Contact your administrator to check your Secure |
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| permitted to all User IDs by Secure | Function Lock settings. |
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| Function Lock. |
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Out of Memory | The machine’s memory is full. | Reduce the complexity of your document or reduce |
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| the print resolution. |
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| Add more memory. (see Installing extra memory |
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Print Data Full | The machine’s memory is full. | Press Cancel and delete the previously stored |
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| secure print jobs. |
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| Add more memory. (see Installing extra memory |
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Print Unable ## | The machine has a mechanical | Press and hold down | to turn the machine off. |
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| problem. | Wait a few seconds, then turn it on again. |
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| If the problem continues, call Brother Customer |
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| Service. |
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