Troubleshooting
Other difficulties
DifficultiesSuggestions
The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.
If you still cannot turn on the machine, plug the power cord directly into a different known working wall outlet (do not plug it into a surge suppressor or backup battery type of device), and then turn on the machine. If this works, then the wall outlet, battery backup device, or surge suppressor device is the cause of the problem.
The machine cannot print EPS | (Windows®) |
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data that includes binary with | To print EPS data, do the following: |
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the |
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| a For Windows® 7 and Windows Server® 2008 R2: |
Click the 
(Start) button > Devices and Printers.
For Windows Vista® and Windows Server® 2008:
Click the 
(Start) button > Control Panel, Hardware and Sound > Printers.
For Windows® XP and Windows Server® 2003:
Click the Start button > Printers and Faxes.
For Windows® 8 and Windows Server® 2012:
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers.
For Windows Server® 2012 R2:
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.
b For Windows® 7, Windows® XP, Windows Vista®, Windows Server® 2003,Windows Server® 2008 and Windows Server® 2008 R2:
For Windows® 8, Windows Server® 2012 and Windows Server® 2012 R2:
c From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol.
(Macintosh)
If your machine is connected to a computer with a USB interface, you cannot print EPS data that includes binary. You can print the EPS data at the machine through a network. For installing the
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