Troubleshooting

LCD messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your printer automatically stops printing, diagnoses the problem, and displays the resulting message on the LCD to alert you. The most common error and maintenance messages are shown below. You can clear most errors and routine maintenance messages by yourself, referring to the following tables. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

If you cannot clear the problem, call the dealer you bought the printer from or Brother Customer Service.

Note

The LCD names for the paper trays are as follows.

• Standard paper tray: Tray 1

6

• Manual feed slot: Manual Feed

 

Error messages

 

 

 

 

 

 

 

Error message

Action

 

 

Access Error

The USB device was removed while data was processing. Press Cancel. Reinsert the USB

 

 

(HL-3075CW only)

device and try to print with Direct Print or PictBridge.

 

 

Cartridge Error

Take out the drum unit and toner cartridge assembly for the toner color that is indicated on

 

 

 

the LCD. Remove the toner cartridge and then re-install it in the drum. Put the drum unit and

 

 

 

toner cartridge assembly back into the printer again. Repeat this process for each drum unit

 

 

 

and toner cartridge assembly until the error message is cleared from the LCD. If the problem

 

 

 

continues, call your dealer or Brother Customer Service.

 

 

 

 

 

 

Cover is Open

Close the cover that is indicated on the LCD.

 

 

DIMM Error

Turn off the printer. Re-install the DIMM correctly. Wait a few seconds, and then turn it on

 

 

 

again. If this error message appears again, replace the DIMM with a new one. (See

 

 

 

Installing extra memory on page 99.)

 

 

 

 

 

 

Drum Error

Clean the corona wires. (See Cleaning the corona wires on page 130.)

 

 

<Scrolling message>

 

 

 

Slide the Green

 

 

 

tab on Drum Unit.

 

 

 

Drum Error

Replace the drum unit with a new one for the color that is indicated on the LCD. (See

 

 

<Scrolling message>

Replacing the drum units on page 112.)

 

 

 

 

 

Replace the Drum

 

 

 

Unit.

 

 

 

Fuser Error

Turn the power switch off, wait a few seconds and then turn it again. Leave the printer for

 

 

 

15 minutes with the power on.

 

 

Jam XXX

Carefully pull out the jammed paper from the area shown in Paper jams and how to clear

 

 

 

them on page 146.

 

 

Low Temperature

Increase room temperature to allow the printer to operate.

 

 

Manual Feed

Put the same size of paper in the manual feed slot as is shown on the LCD.

 

 

 

142