Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Examples of poor print quality

Recommendation

 

Colored lines across the page

Replace the toner cartridge that matches the color of the line. (See Replacing

 

 

 

 

 

 

 

 

 

 

 

 

 

the toner cartridges on page 104.)

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

To identify the color of the toner cartridge, visit us at

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

http://solutions.brother.com/ to view our FAQs and troubleshooting tips.

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

ABCDEFGHIJKLMNOPQR

STUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Put in a new drum unit. (See Replacing the drum units on page 112.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To identify the color of the drum unit, visit us at http://solutions.brother.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

to view our FAQs and troubleshooting tips.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

White spots or hollow print

If the problem is not solved after printing a few pages, the drum unit may be

 

stained. Clean all four drum units. (See Small spots on the printed pages in

 

Cleaning the drum unit on page 133.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Make sure that the media type setting in the driver matches the type of paper

6

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

you are using. (See About paper on page 1.)

 

Check the printer’s environment. Conditions such as high humidity can cause white spots or hollow print. (See Choosing a location in the Quick Setup Guide.)

Completely blank or some colors

Put in a new toner cartridge. (See Replacing the toner cartridges

are missing

 

 

 

 

on page 104.)

 

 

 

 

 

 

 

 

To identify the color of the toner cartridge, visit us at

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

http://solutions.brother.com/ to view our FAQs and troubleshooting tips.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Put in a new drum unit. (See Replacing the drum units on page 112.)

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

 

 

 

 

 

To identify the color of the drum unit, visit us at http://solutions.brother.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

to view our FAQs and troubleshooting tips.

 

 

 

 

 

 

 

 

 

Colored spots at 94mm

If the problem is not solved after printing a few pages, the drum unit may have

 

 

 

 

glue from a label stuck on the drum surface. Clean the drum unit. (See Large

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

spots on the printed pages in Cleaning the drum unit on page 133.)

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Put in a new drum unit. (See Replacing the drum units on page 112.)

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

94 mm

 

 

To identify the color of the drum unit, visit us at http://solutions.brother.com/

 

 

 

 

 

(3.7 in.)

 

 

to view our FAQs and troubleshooting tips.

94 mm

 

 

(3.7 in.)

 

 

 

 

 

 

 

 

155