Troubleshooting
Paper handling
First, make sure that you are using paper that meets Brother recommended paper specifications. (See About paper on page 1.)
Problem | Recommendation |
The printer does not feed | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
paper. | straighten it before printing. Sometimes it is helpful to remove the paper. Turn the |
| stack over and put it back in the paper tray. |
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper
| 6 | |
|
| |
The printer does not feed paper | Make sure that you have chosen the Manual in the Paper Source of the printer | |
from the manual feed slot. | driver. |
|
The printer does not feed | The printer can feed envelopes from the manual feed slot. You must set up your |
|
envelopes. | application to print on the size of envelopes you are using. This is usually done in |
|
| the page setup or document setup menu of your software. (See your application |
|
| manual.) |
|
A paper jam has occurred. | Clear the jammed paper. (See Paper jams and how to clear them on page 146.) |
|
The printer does not print. | Make sure that the cable is connected to the printer. |
| Make sure the printer is powered on and that no error messages on the LCD. |
| Make sure that you have chosen the correct printer driver. |
|
|
When printing on normal paper, | Change the printer driver setting in Media Type to a thin setting. |
it creases. |
|
|
|
The paper slides off the top | Lift up the support flap (1). |
output tray. |
|
1
145