Printing (continued)

Difficulty

Suggestions

Machine feeds multiple pages.

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

other print media on page 8.)

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

one time.

 

 

There is a paper jam.

Make sure the paper length guide is set to the paper size. Do not extend the paper

 

tray when you load A5 or smaller size paper. (See Printer jam or paper jam

 

on page 117.)

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

neatly.

print media on page 8.)

 

 

Machine does not print from

Try to reduce the print resolution. (See Printing for Windows® or Printing and

Adobe® Illustrator®.

Faxing for Macintosh in the Software User's Guide on the CD-ROM.)

Printing Received Faxes

Difficulty

Suggestions

Condensed print and white streaks

You probably had a bad connection, with static or interference on the telephone

across the page or the top and

line. Ask the other party to send the fax again.

bottom of sentences are cut off.

 

 

 

Vertical black lines when receiving.

The sender's scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

 

Received colour fax prints only in

Replace the colour ink cartridges that have reached the end of their life, and then

black & white.

ask the other person to send the colour fax again. (See Replacing the ink

 

cartridges on page 119.)

 

 

Left and Right margins are cut off or

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 37.)

a single page is printed on two

 

pages.

 

 

 

Telephone Line or Connections

Difficulty

Suggestions

Dialling does not work.

Check that the machine is plugged in and switched on.

(No dial tone)

Check the line cord connection.

 

 

 

(Not available in New Zealand)

 

Change the Tone/Pulse setting. (See Quick Setup Guide.)

 

 

 

Lift the external telephone’s handset and listen for a dial tone. If there is no dial

 

tone, ask your telephone company to check the line and/or socket.

 

 

The machine does not answer

Make sure the machine is in the correct receiving mode for your setup. (See

when called.

Receive modes on page 34.) Check for a dial tone. If possible, call your machine

 

to hear it answer. If there is still no answer, check the telephone line cord

 

connection. If there is no ringing when you call your machine, ask your telephone

 

company to check the line.

 

 

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