Troubleshooting and Routine Maintenance

 

 

 

 

 

 

Error Message

Cause

Action

 

 

No Paper Fed

The machine is out of paper or

Do one of the following:

 

 

 

paper is not properly loaded in the

„ Refill the paper in the paper tray, and

 

 

 

paper tray.

 

 

 

then press Mono Start or

 

 

 

 

 

 

 

 

Colour Start.

 

 

 

 

„ Remove the paper and load it again

 

 

 

 

and then press Mono Start or

 

 

 

 

Colour Start. (See Loading paper and

 

 

 

 

other print media on page 8.)

 

 

 

 

 

 

 

 

The Jam Clear Cover is not

Check that the Jam Clear Cover is closed.

 

 

 

closed properly.

(See Printer jam or paper jam

 

 

 

 

on page 117.)

 

 

 

 

 

 

 

 

The paper is jammed in the

Remove the jammed paper by following

 

 

 

machine.

the steps in Printer jam or paper jam

 

 

 

 

on page 117.

 

 

 

 

 

 

 

No Response/Busy

The number you dialled does not

Verify the number and try again.

 

 

 

answer or is busy.

 

 

 

Not Registered

You tried to access a Speed Dial

Set up the Speed Dial number. (See

 

 

 

number that is not programmed.

Storing Speed Dial numbers on page 52.)

 

 

Out of Memory

The machine's memory is full.

When copy operation is in progress, press

 

 

 

 

Stop/Exit and wait until the other

 

 

 

 

operations in progress finish and then try

 

 

 

 

again.

 

 

 

 

When you are sending a fax, see Out of

 

 

 

 

Memory message on page 33.

 

 

 

 

 

 

 

 

The memory card or USB Flash

Delete unused files from your memory

 

 

 

memory drive you are using does

card or USB Flash memory drive to make

 

 

 

not have enough free space to

some free space and then try again.

 

 

 

scan the documents.

 

 

 

 

 

 

 

 

Paper Jam

Paper is jammed in the machine.

Remove the jammed paper by following

 

 

 

 

the steps in Printer jam or paper jam

 

 

 

 

on page 117.

 

 

 

 

 

 

 

 

 

Make sure the paper length guide is

 

 

 

 

adjusted to the correct paper size.

 

 

 

 

 

 

 

Print Unable XX

The machine has a mechanical

See Clean Unable XX in this table.

 

 

 

problem.

 

 

 

 

—OR—

 

 

 

 

A foreign object such as a clip or

 

 

 

 

ripped paper is in the machine.

 

 

B

 

 

 

 

Scan Unable XX

The machine has a mechanical

See Clean Unable XX in this table.

 

 

problem.

 

 

 

 

—OR—

 

 

 

 

A foreign object such as a clip or

 

 

 

 

ripped paper is in the machine.

 

 

 

 

 

 

 

 

 

 

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