Handling Incoming Calls (continued)

Difficulty

Suggestions

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any other

 

custom feature on a single telephone line with your machine, it may create a

 

problem sending or receiving faxes.

 

For example: If you subscribe to Call Waiting or some other custom service and

 

its signal comes through the line while your machine is sending or receiving a fax,

 

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

 

Correction Mode) feature should help overcome this problem. This condition is

 

related to the telephone system industry and is common to all devices that send

 

and receive information on a single, shared line with custom features. If avoiding

 

a slight interruption is crucial to your business, a separate telephone line with no

 

custom features is recommended.

 

 

Menu Setting Difficulties

Difficulty

Suggestions

 

The machine beeps when you try to

If the Fax

key is not illuminated, press it to turn on Fax mode. The Setup

access the Setup Send or Setup

 

 

Receive menu.

Send or Setup Receive setting is available only when the machine is in Fax mode.

 

 

 

Copying Difficulties

Difficulty

Suggestions

 

Cannot make a copy.

Make sure that the Copy

 

key is illuminated. (See Entering Copy mode

 

 

 

 

on page 58.)

 

 

 

 

 

 

 

 

 

Copies are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 18.)

 

 

 

 

 

Vertical streaks appear in copies.

If you see vertical streaks on copies, clean the scanner. (See Cleaning the

 

scanner glass on page 123.)

 

 

 

 

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass on page 19.)

ADF. (MFC-295CN only)

 

 

 

 

 

 

 

Vertical black line appears in

Vertical black lines or streaks on copies are typically caused by dirt or correction

copies. (MFC-295CN only)

fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass

 

on page 123.)

 

 

 

 

 

Fit to Page does not work properly.

Make sure your source document is not skewed.

 

 

 

 

Scanning Difficulties

 

 

 

Difficulty

Suggestions

TWAIN/WIA errors appear when

(Not available in Hong Kong and Taiwan)

starting to scan.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

 

choose the Brother TWAIN/WIA driver.

 

 

 

(Hong Kong and Taiwan users only)

 

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

Presto! PageManager with OCR, click File, Select Source and choose the

 

Brother TWAIN/WIA driver.

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 19.)

the ADF. (MFC-295CN only)

 

 

 

106