Troubleshooting and Routine Maintenance

Error Message

Cause

Action

 

Cannot Detect

You installed a new ink too quickly

Take out the new ink cartridge and

 

 

 

and the machine did not detect it.

re-install it slowly until it clicks.

 

 

If you are using non Brother ink

Replace the cartridge with a Brother

 

 

 

the machine may not detect the

original ink cartridge. If the error message

 

 

ink cartridge.

remains, contact your Brother dealer.

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and re-

 

 

 

correctly.

install it slowly until it clicks. (See

 

 

 

Replacing the ink cartridges on page 119.)

 

 

 

 

 

Cannot Print

One or more of the ink cartridges

Replace the ink cartridges. (See Replacing

 

 

Replace XX Ink

have reached the end of their life.

the ink cartridges on page 119.)

 

The machine will stop all print

 

 

 

 

operations. While memory is

 

 

 

 

available, monochrome faxes will

 

 

 

 

be stored in the memory. If a

 

 

 

 

sending machine has a colour fax,

 

 

 

 

the machine's ‘handshake’ will

 

 

 

 

ask that the fax be sent as

 

 

 

 

monochrome.

 

 

 

 

 

 

 

Clean Unable XX

The machine has a mechanical

Open the scanner cover and remove any

 

 

(Init Unable XX)

problem.

foreign objects and paper scraps from

 

—OR—

inside the machine. If the error message

 

(Print Unable XX)

continues, see Transferring your faxes or

 

 

A foreign object such as a clip or

 

(Scan Unable XX)

Fax Journal report on page 115 before

 

ripped paper is in the machine.

disconnecting the machine so you will not

 

 

 

 

 

 

lose any important messages. Then,

 

 

 

disconnect the machine from the power for

 

 

 

several minutes and then reconnect it.

 

 

 

 

 

Close Ink Cover

The ink cartridge cover is not

Firmly close the ink cartridge cover until it

 

 

 

completely closed.

clicks.

 

Comm.Error

Poor telephone line quality

Try sending the fax again or try connecting

 

 

 

caused a communication error.

the machine to another telephone line. If

 

 

 

the problem continues, call the telephone

 

 

 

company and ask them to check your

 

 

 

telephone line.

 

 

 

 

 

Cover is Open

The scanner cover is not closed

Lift the scanner cover and then close it

 

 

 

completely.

again.

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will cancel

 

 

 

memory.

the job and clear it from the memory. Try to

 

 

 

print again.

 

 

 

 

 

Disconnected

The other person or other

Try to send or receive again.

 

 

 

person's fax machine stopped the

 

 

B

 

call.

 

 

 

 

 

 

Document Jam

The document was not inserted or

See Using the ADF (MFC-295CN only)

 

 

 

fed correctly, or the document

on page 18.

 

 

scanned from the ADF was too

See Document jam (MFC-295CN only)

 

 

long.

on page 116.

 

 

 

 

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

 

 

 

 

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