Troubleshooting and Routine Maintenance

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax

Check the line cord connection.

 

 

 

Make sure the machine is in the correct receiving mode for your setup. (See

 

Receive modes on page 34.)

 

 

 

If you often have interference on the telephone line, try changing the menu setting

 

of Compatibility to Basic(for VoIP). (See Telephone line interference

 

on page 109.)

Sending Faxes

Difficulty

Suggestions

 

Cannot send a fax.

Check the line cord connection.

 

 

 

 

 

Make sure that the Fax

key is illuminated. (See Entering Fax mode

 

on page 28.)

 

 

 

 

Ask the other party to check that the receiving machine has paper.

 

 

 

Print the Transmission Verification Report and check for an error. (See Reports

 

on page 55.)

 

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

says ‘RESULT:ERROR’.

If you send a PC FAX message and get ‘RESULT:ERROR’ on the Transmission

 

Verification Report, your machine may be out of memory. If the problem continues,

 

ask the telephone company to check your telephone line.

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

line, try changing the menu setting of Compatibility to Basic(for VoIP). (See

 

Telephone line interference on page 109.)

Poor fax send quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

machine's scanner operation. If the copy quality is not good, clean the scanner.

 

(See Cleaning the scanner glass on page 123.)

 

 

Sent faxes are blank.

Make sure you are loading the document properly. (See Loading documents

 

on page 18.)

 

 

 

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See Cleaning

(MFC-295CN only)

the scanner glass on page 123.)

 

 

 

Handling Incoming Calls

Difficulty

Suggestions

 

The machine ‘Hears’ a voice as a

If Fax Detect is set to On, your machine is more sensitive to sounds. It may

 

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

 

Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect

 

 

on page 37.)

B

 

 

Sending a fax call to the machine.

If you answered at the machine, press Mono Start and hang up at once. If you

 

answered on an external or extension telephone, press your Remote Activation

 

 

Code (default setting is l 5 1 (l 9 1 for New Zealand)). When your machine

 

 

answers, hang up.

 

 

 

 

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