22 22Troubleshooting and Routine Maintenance

Troubleshooting

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country.

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages. You can correct most problems by yourself.

If you need additional help, call the Brother fax-back system. (See Brother Numbers, page i.)

Error Messages

Error Message

Cause

Action

 

 

 

CHANGE DRUM

The drum unit is near the end of its

Use the drum unit until you have a

SOON

life.

print quality problem; then replace

 

 

the drum unit with a new one.

 

 

 

 

The drum counter was not reset.

1. Open the front cover and then

 

 

press Clear.

 

 

2. Press 1 to reset.

 

 

 

CHECK PAPER

The machine is out of paper or

Refill the cassette or remove the

CHECK PAPER #1

paper is not properly loaded in the

paper and load it again.

CHECK PAPER #2

paper cassette.

 

 

 

 

CHECK PAPER

Your Paper Size setting may not be

The paper in the cassette does not

SIZE

set correctly for the paper you are

match the paper size you set in

 

using (see pages 4-1).

Menu, 1, 1. Either load the

 

 

appropriate size paper or change the

 

 

default setting.

 

 

 

COMM. ERROR

A poor quality phone line caused

Try the call again.

 

communications error.

 

 

 

 

CONNECTION FAIL

The fax machine you polled is not in

Verify the other party’s polling

 

Polled Waiting mode.

setup.

 

 

 

22 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E