Brother MFC-8500 Difficulty, Suggestions, make a copy first, If You Are Having Difficulty with Your Machine

If You Are Having Difficulty with Your Machine

If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips.

	Difficulty	Suggestions
Printing
	Condensed print and	If your copy looks good, you probably had a bad
and	horizontal streaks, the	connection, with static or interference on the phone line.
Receiving	top and bottom of	If the copy looks bad, call Brother Customer Service at 1-
Faxes	sentences are cut off.	800-284-4329 (in USA), 1-877-BROTHER (in Canada)
		or 1-514-685-6464 (in Montreal).
	Vertical streaks/ black	Sometimes you may see vertical streaks/black lines on
	lines appear on faxes	the faxes you receive. Either your the machine’s primary
	you receive.	corona wire for printing may be dirty, or the sending
		party’s fax scanner may be dirty. Clean your primary
		corona wire (see Page 22-17),or ask the sender to make
		a copy to see if the problem is with the sending machine.
		Try receiving from another fax machine.
		If the problem continues, call Brother Customer Service
		at 1-800-284-4329 (in USA) or 1-877-BROTHER (in
		Canada) or 1-514-685-6464(in Montreal).
	Fax Machine “Hears”	If your fax machine is set to Easy Receive ON, it is more
	voice as CNG tone.	sensitive to sounds. Your fax machine may mistakenly
		interpret certain voices or music on the line as a calling
		fax machine and respond with fax receiving tones.
		Deactivate the fax by pressing #51 if you are at an
		extension phone or press Stop/Exit if you are at the fax
		machine or an external phone.
		Try avoiding this problem by turning Easy Receive to
		OFF. (See Easy Receive, Page 5-3.)
	Horizontal streaks	You may get a fax with horizontal streaks or with missing
		lines. Usually this is caused by a poor telephone
		connection. Ask the other party to send the fax again.
	Received faxes appear	If the received data is divided and printed on 2 pages or if
	as split or blank pages.	you get an additional blank page, your Paper Size setting
		may not be correct for the paper you are using.
		(See Page 4-1.)
		If you are using the fixed reduction feature, check to see
		if the reduction ratio is suitable for the paper in your
		machine. (See Page 5-3.)
Phone Line
	Dialing does not work	Check for a dial tone. Change TONE/PULSE setting.
or		(See Page 4-8.) Check all line cord connections, and
Connections		make sure the curled handset cord is not in the EXT jack.
		Check power cord connection. Send a manual fax by
		pressing Hook
		—OR—by lifting the handset, and dialing the number.
		Wait to hear fax receiving tones before pressing
		Fax Start

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