Difficulty

Suggestions

 

 

 

 

 

 

Machine does not

Make sure the machine is in the correct receiving mode

 

answer when called

for your setup (either FAX, FAX/TEL, TAD). Check for

 

 

dial tone. If possible, call your machine to hear it answer.

 

 

If there is still no answer, check the telephone line cord

 

 

connection. Connect a standard telephone handset to the

 

 

machine’s telephone jack. If there is no ringing when you

 

 

call your machine, call your Telephone Company to

 

 

check the line.

 

 

 

 

 

 

No dial tone on the

Press Hook —OR—Lift the handset. If you hear no dial

 

handset

tone, check telephone line cord connections at the

 

 

machine and wall jack.

 

 

Check that the handset curled cord is connected to the

 

 

machine’s handset jack. Test the wall jack with another

 

 

single line telephone. If no dial tone on the wall outlet,

 

 

call your Telephone Company.

Sending

 

 

 

 

Poor transmitting quality

Try changing your resolution to FINE or SUPERFINE.

Faxes

 

(See Resolution, Page 6-5.)

 

 

Make a copy to verify the machine’s scanner operation.

 

 

 

 

 

 

Transmission report

There is probably temporary noise or static on the phone

 

prints “Results:NG”

line. Try sending the fax again. If the problem continues,

 

 

call the Telephone Company to check your phone line.

 

 

 

 

 

 

When the receiving

Sometimes the resolution mode you chose when you sent

 

party says the picture is

your fax may not have been appropriate. Send the fax

 

not clear

again, but try using the FINE or SUPERFINE mode.

 

 

Also, your machine’s scanner may be dirty, so try

 

 

cleaning it. (See Page 22-16.)

 

 

 

 

 

 

When the receiving says

Your machine’s scanner may be dirty or the party

 

vertical streaks appear

receiving party’s print head may be dirty.

 

on the faxes they receive

Clean your scanner, (see Page 22-16)and make a copy to

 

 

check if the receive problem was caused by your

 

 

machine.

Handling

 

 

 

 

Double-ring in FAX/

The machine knows the incoming call is not a fax so it is

Incoming

TEL Mode

signaling you to answer the telephone call. Pick up the

Calls

 

machine’s handset or answer from an extension or

 

 

external phone and then press your machine’s Telephone

 

 

Answer Code (default setting is #51).

 

 

 

 

 

 

Transferring a fax call to

If you answered at the machine, press Fax Start and

 

the machine

hang up immediately. If you answered at an extension or

 

 

external phone, press your machine’s Remote Activation

 

 

Code (default setting is

 

51). When your machine

 

 

 

 

 

 

 

 

 

 

 

 

 

answers, hang up.

 

 

 

 

 

 

The Caller ID does not

The Caller ID signal is sent ten seconds after the Call

 

display after the Call

Waiting Signal and speaking may interfere with it. When

 

Waiting Signal

you hear the Call Waiting signal, ask the other party to

 

 

hold while you catch the other call. Then stop speaking

 

 

until you see the Caller ID on the LCD.

 

 

 

 

 

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