Difficulty

Suggestions

 

 

 

 

I have difficulty with

If you have Call Waiting, RingMaster, Voice Mail, an

 

custom features on a

answering machine, alarm system or other custom

 

single line

features on a single phone line with your fax machine, it

 

 

may create a problem sending or receiving fax data.

 

 

For Example: Your Brother machine handles the Caller

 

 

ID and Call Waiting/Caller ID subscriber services.

 

 

However, if you subscribe to only Call Waiting or some

 

 

other custom service and its signal comes through the line

 

 

while your machine is sending or receiving a fax, the

 

 

signal can temporarily interrupt or disrupt the fax data.

 

 

Brother’s ECM feature should help overcome this

 

 

problem. This condition is related to the telephone

 

 

system industry and is common to all devices that send

 

 

and receive information on a single, shared line with

 

 

custom features. If avoiding a slight interruption is

 

 

crucial to your business, a separate line with no custom

 

 

features is recommended.

 

 

Using Call Waiting/Caller ID: If you are having a

 

 

telephone conversation and a fax communication signal

 

 

comes through on Call Waiting Caller ID, you can verify

 

 

that the second call is a fax by switching to it. You have

 

 

the option to receive the fax call, by asking the first caller

 

 

to hang up to clear the line.

Copy

 

 

Vertical streaks appear

Sometimes you may see vertical streaks on your copies.

Quality

in copies.

Either the scanner or the primary corona wire for printing

Difficulties

 

is dirty. Clean them both. (See Pages 22-16and 22-17.)

Scanning

 

 

TWAIN Errors appear

Make sure the Brother TWAIN Driver is selected as the

Difficulty

while scanning.

primary source. In PaperPort®, click File Select Source,

 

 

highlight the Brother TWAIN Driver and click Select.

General

 

 

The machine does not

Check the following:

Printing

print.

• The machine is plugged in. (See Page 2-9.)

Difficulties

 

• The toner cartridge and drum unit are installed

 

 

properly. (See Page 2-3.)

 

 

• The interface cable is securely connected between the

 

 

machine and computer. (See Quick Setup Guide.)

 

 

• Check to see if the LCD is showing an error message.

 

 

(See Page 22-1.)

 

 

 

 

The machine prints

Reset the machine or unplug the electrical cord and plug

 

unexpectedely or it

it back in. Check the primary settings in your application

 

prints garbage.

software to make sure it is set up to work with your

 

 

machine.

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 22 - 8