Brother MFC9465CDN 127

		Troubleshooting

Error Message	Cause	Action
Short paper	The length of the paper in the tray	Open the back cover to let the printed paper
	is too short for the machine to	out on the back output tray. Remove the
	deliver it to the Face down output	printed pages and then press Mono Start or
	tray.	Colour Start.
Size Error DX	The paper size defined in the	Press Mono Start or Colour Start. Choose
	printer driver is not usable for the	a paper size which is supported by the
	automatic duplex printing.	duplex tray. (See Type and size of paper
		on page 22.)

Size mismatch	The paper in the tray is not the	Load the correct size of paper in the tray and
	correct size.	set the “Paper Size” (Menu, 1, 2, 2). (See
		Paper Size on page 19.)

Small paper	The paper size specified in the	Open the back cover to let the printed paper
	printer driver is too small for the	out on the back output tray and then press
	machine to deliver it to the Face	Mono Start or Colour Start.
	down output tray.

Toner Error	One or more toner cartridges are	Pull out the drum unit. Take out all the toner
	not installed correctly.	cartridges, and then put them back into the
		drum unit.

Toner Low	The toner cartridge is near the	Buy a new toner cartridge for the colour that
	end of its life.	is indicated on the LCD before you get a
		Replace Toner message.

Too Many Files	There are too many files stored	Reduce the number of files stored on the
	on the USB Flash memory drive.	USB Flash memory drive.
Unusable Device	An incompatible or defective	Remove the USB Flash memory drive from
	device has been connected to the	the USB direct interface.
	USB direct interface.

WT Box End Soon	The waste toner box is near the	Buy a new waste toner box before you get a
	end of its life.	Replace WT Box message.

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Contents

Page If you need to call Customer Service User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage How to print from a computer How to scan to a computer Menu and features Specifications Index (ADVANCED USER’S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide Copy to local disk How to find Scanning instructions Software User's Guide ScanSoft™ PaperPort™12SE with OCR How-to-Guides (Windows®) Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Page Control panel overview Page Page Data LED indications Volume settings Ring volume Beeper volume Speaker volume Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on envelopes and thick paper from the MP tray g h Page Unscannable area Unprintable area when printing from a computer Paper settings Paper Type Paper Size Tray Use in copy mode Tray Use in fax mode Tray Use in print mode Acceptable paper and other print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to send a fax Faxing Letter size documents from the scanner glass Colour fax transmission Cancelling a fax in progress Transmission verification report Page Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Telephone line services Do you have Voice Mail Telephone Service for Australia Telstra® FaxStream® Duet® (Distinctive Ringing) What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Telephone Service for New Zealand FaxAbility How Does FaxAbility Work Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) External and extension telephones Connecting an external or extension telephone Operation from external or extension telephones For Fax/Tel mode only Using a non-Brothercordless external handset Using Remote Codes Turning on the Remote Codes f Press Stop/Exit Changing the Remote Codes How to dial Speed dialling Manual dialling One Touch dialling Search Fax redial Storing numbers Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers Tone or Pulse (not available in New Zealand) How to copy Stop copying Copy settings Creating a PRN or PostScript® 3™ file for direct printing Direct d Press Mono Start or Colour Start if you have finished f Press Mono Start or Colour Start to print the data Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan PDF (*.pdf) Page Changing the Scan key settings Before scanning Scan key settings Page Scanning using the Scan key Replacing the consumable items Page Page Page Replacing a Toner cartridge Replacing the toner cartridges Page Page Page Page Replacing the drum unit Drum Stop Replacing the drum unit Page Page Page Page Resetting the drum counter Replacing the belt unit Page Page Page Page Replacing the waste toner box Page Page Page CAUTION Page Page Cleaning and Checking the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the laser scanner windows Page Page Page Cleaning the corona wires Page Page Page Cleaning the drum unit Page Page Page Page Page Cleaning the paper pick-uprollers Calibration Auto Registration Manual Registration Frequency (Colour Correction) Error and maintenance messages Page Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams and Paper Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine HOT SURFACE Paper is jammed inside the machine Page Page Page Paper is jammed underneath paper tray Page Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties Network difficulties (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page Page Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Noise level Sound power Sound pressure Temperature Humidity Document Size Print media Printing Fax Copy Scanner Printer Interfaces Direct Print feature Computer requirements Page Consumable items Network (LAN) Page Page Page Page For Australia Only: www.brother.com.au For New Zealand Only: