Brother MFC9465CDN 124

Error Message	Cause	Action
Jam Inside	The paper is jammed inside the	(See Paper is jammed inside the machine
	machine.	on page 127.)
Jam MP Tray	The paper is jammed in the MP	(See Paper is jammed in the MP tray
	tray of the machine.	on page 123.)
Jam Rear	The paper is jammed in the back	(See Paper is jammed at the back of the
	of the machine.	machine on page 125.)
Jam Tray 1	The paper is jammed in the paper	(See Paper is jammed in paper tray 1 or
Jam Tray 2	tray of the machine.	tray 2 on page 124.)
Jam Tray 2
Limit Exceeded	The printing limit set by Secure	Contact your administrator to check your
	Function Lock 2.0 was reached.	Secure Function Lock Settings.
Low Temperature	The room temperature is too low	Increase the room temperature to allow the
	for the machine to operate.	machine to operate.
No Belt Unit	The belt unit is not installed	Re-install the belt unit. (See Replacing the
	correctly.	belt unit on page 81.)
No Paper	The machine is out of paper or	Do one of the following:
	paper is not correctly loaded in	 Refill the paper in the paper tray.
	the paper tray.	 Refill the paper in the paper tray.
	the paper tray.	 Remove the paper and load it again.
		 Remove the paper and load it again.
		 If the problem is not resolved, the paper
		pick-up roller may need to be cleaned.
		Clean the paper pick-up roller. (See
		Cleaning the paper pick-up rollers
		on page 109.)

No Permission	You have attempted to print in	Contact your administrator to check your
	colour using a Secure Function	Secure Function Lock Settings.
	Lock ID that is restricted to mono
	printing only. The print job will be
	cancelled.

No Response/Busy	The number you dialled does not	Verify the number and try again.
	answer or is busy.
No Toner	The toner cartridge for the colour	Pull out the drum unit. Take out the toner
	indicated on the LCD is not	cartridge for the colour indicated on the
	installed correctly.	LCD, and then put it back into the drum unit.

No Tray	The paper tray indicated on the	Re-install the paper tray that is indicated on
	LCD is not installed properly.	the LCD.
No Waste Toner	The waste toner box is not	Re-install the waste toner box. (See
	installed properly.	Replacing the waste toner box on page 86.)
Not Available	The requested function is not	Contact your administrator to check your
	permitted to all IDs by Secure	Secure Function Lock Settings.
	Function Lock 2.0.

116

Contents

Page If you need to call Customer Service User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage How to print from a computer How to scan to a computer Menu and features Specifications Index (ADVANCED USER’S GUIDE) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide Copy to local disk How to find Scanning instructions Software User's Guide ScanSoft™ PaperPort™12SE with OCR How-to-Guides (Windows®) Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Page Control panel overview Page Page Data LED indications Volume settings Ring volume Beeper volume Speaker volume Loading paper and print media Loading paper in the standard paper tray Page Loading paper in the multi-purposetray (MP tray) Page Printing on envelopes and thick paper from the MP tray g h Page Unscannable area Unprintable area when printing from a computer Paper settings Paper Type Paper Size Tray Use in copy mode Tray Use in fax mode Tray Use in print mode Acceptable paper and other print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to send a fax Faxing Letter size documents from the scanner glass Colour fax transmission Cancelling a fax in progress Transmission verification report Page Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Detect Telephone line services Do you have Voice Mail Telephone Service for Australia Telstra® FaxStream® Duet® (Distinctive Ringing) What is the Advantage of using Telstra® FaxStream® Duet® Function How does Telstra® FaxStream® Duet® Work Telephone Service for New Zealand FaxAbility How Does FaxAbility Work Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Connecting an external TAD Connections Recording an outgoing message (OGM) Multi-lineconnections (PABX) External and extension telephones Connecting an external or extension telephone Operation from external or extension telephones For Fax/Tel mode only Using a non-Brothercordless external handset Using Remote Codes Turning on the Remote Codes f Press Stop/Exit Changing the Remote Codes How to dial Speed dialling Manual dialling One Touch dialling Search Fax redial Storing numbers Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers Changing One Touch and Speed Dial numbers Deleting One Touch and Speed Dial numbers Tone or Pulse (not available in New Zealand) How to copy Stop copying Copy settings Creating a PRN or PostScript® 3™ file for direct printing Direct d Press Mono Start or Colour Start if you have finished f Press Mono Start or Colour Start to print the data Printing a document Scanning a document as PDF file using ControlCenter4 (Windows®) JPEG (*.jpg) Configuration Button settings Scan PDF (*.pdf) Page Changing the Scan key settings Before scanning Scan key settings Page Scanning using the Scan key Replacing the consumable items Page Page Page Replacing a Toner cartridge Replacing the toner cartridges Page Page Page Page Replacing the drum unit Drum Stop Replacing the drum unit Page Page Page Page Resetting the drum counter Replacing the belt unit Page Page Page Page Replacing the waste toner box Page Page Page CAUTION Page Page Cleaning and Checking the machine Cleaning the outside of the machine Cleaning the scanner glass Cleaning the laser scanner windows Page Page Page Cleaning the corona wires Page Page Page Cleaning the drum unit Page Page Page Page Page Cleaning the paper pick-uprollers Calibration Auto Registration Manual Registration Frequency (Colour Correction) Error and maintenance messages Page Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams and Paper Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine HOT SURFACE Paper is jammed inside the machine Page Page Page Paper is jammed underneath paper tray Page Page If you are having difficulty with your machine Receiving Faxes Receiving Faxes (continued) Sending faxes Handling incoming calls Menu access difficulties Copy difficulties Printing difficulties Scanning difficulties Software difficulties Paper handling difficulties Print quality difficulties Network difficulties Network difficulties (continued) Other Setting Dial Tone detection Telephone line interference Improving the print quality Page Page Page Page Page Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Noise level Sound power Sound pressure Temperature Humidity Document Size Print media Printing Fax Copy Scanner Printer Interfaces Direct Print feature Computer requirements Page Consumable items Network (LAN) Page Page Page Page For Australia Only: www.brother.com.au For New Zealand Only: