Brother PT-97OOPC manual Troubleshooting, Problem Solution

Troubleshooting

For printer troubleshooting, refer to the following list of possible problems.

Q & A

Problem	Solution
The printer does not print.	Check that the interface cable is connected correctly, the tape
	cassette is installed correctly, and the tape compartment
A printing error is received.
	cover is closed.
	The tape cassette is empty.
While printing, striped tape appears.	Refer to “Installing the tape cassette” (→ P.18) and install a
	new tape cassette.
	Most TZ labels have a clear laminate top layer. This durable
There is about 1” of blank space at the	laminate helps the label withstand abrasion, fading and wet
	conditions providing a crisp, readable image. The process of
leading edge of each printed label.	adding this laminate layer results in the leading edge of blank
	space. Adjusting the label’s margin or using the chain printing
	feature may reduce the amount of blank space.
	• Check the Auto Cut, Chain Printing and Special Tape
	settings.
	• When using Fabric tapes or Non-laminated tapes, the label
The label is not cut automatically.	is not cut automatically.
	After printing, remove the tape cassette from the machine
	and use scissors to cut the tape.
	Be sure to read the instructions provided with tapes and
	observe all precautions noted in the instructions.
	• Check that the main power switch on the back of printer is
	on.
The power button does not light up or	• Check that the power supply cord is connected correctly. If
flash.	the power button still does not light up or flash, contact the
	retail outlet where the printer was purchased or your local
	authorized service center.
The printed label contains a blank hori-	There maybe some dust on the print head.
	Refer to “Maintenance” (→ P.45) and clean the print head
zontal line.
	and head roller.
After the labels are cut, they are not	The cutter blade may be dirty.
ejected from the printer correctly.	Refer to “Maintenance” (→ P.45) and clean the cutter.
	• The wrong port may be selected.
	For Windows®, select the correct port from the “Print to the
	following port” list in the printer Properties dialog box.
	For a USB connection, select “USB00n”.
	• Is someone printing via network?
A data transmission error appears on the	If you try to print while other users are printing large
	amounts of data, the printer is unable to accept your print
computer.
	job until the ongoing printing is finished. In such situations,
	execute the print job again after the other jobs are
	completed.
	• The baud rates for the computer and the printer may not be
	the same. Refer to “Setting the computer baud rate” (→
	P.44) and change the baud rate.

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