Help
Telephone problems | Possible cause | Solution |
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•Base unit does not ring but lights show on base unit.
Telephone is not connected to the telephone line.
The base ringer switch is set to OFF.
Line fault or faulty socket.
Plug the telephone into the telephone socket.
Set the base ringer switch to HI or LO.
Try the telephone on another socket or another line. If the telephone works, contact BT or your telephone network operator for repairs to the line or socket.
•Base unit rings too loudly / softly.
The ringer switch on the base unit is set to HI or LO.
Set the ringer switch on the base unit accordingly.
•Neither base or handset ring, but lights show on base and handset.
The ringer volumes on both the handset and base unit could be set to minimum.
Check the REN (see page 42). If you connect too many telephones or devices to your line, they may not all operate correctly.
Increase the ringer volume on the base unit and handset.
If the REN exceeds 4, disconnect one or more telephones or devices.
If your telephone is connected to an extension socket, it may have been connected incorrectly.
Check with your telephone engineer that the extension socket has been installed correctly.
• Callers are faint. | The base unit telescopic aerial is not | Extend the base unit telescopic |
• Interference. | extended as high as possible. | aerial as far as possible. |
• Buzzing. | You are moving out of range. | Move closer to the base unit. |
• Whooshing. | Radio channel interference. | Press the CHANNEL SEEKER button on |
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| the handset, to select a clearer channel. |
• Echoing. | Radio channel interference. | Press the CHANNEL SEEKER button on |
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| the handset, to select a clearer channel. |
• Tinniness. | The base unit or the handset are too |
| close to electrical equipment or |
| metal obstructions. |
Relocate the base unit or move around with the handset until reception improves.
• No Quickdial store. | You may be trying to store the |
| number with the TALK light on. |
Ensure that the TALK light is off before storing the number.
• No number stored on 1471, | Stored number may have | Press the QUICKDIAL button, press |
and/or CALL WAITING. | inadvertently been overwritten. | the relevant Select Services button, |
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| then press the QUICKDIAL button |
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| again. This will reset the button. |
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