Telephone problems Possible cause Solution | BT 1200 guide

Help If you have any problems using your Freestyle 1200, this section will give you the most common, easy-to-follow solutions.

Telephone problems	Possible cause	Solution

•No dialling tone.

•Telephone will not dial out.

•Telephone cannot receive calls.

•Beeps six times and drops calls.

Telephone not connected to telephone line.

Mains disconnected and back-up battery is not installed or is flat.

Power cut, and back-up battery is not installed or is flat.

Handset battery pack is discharged.

Replace handset on base unit for 10 seconds and try again. If this does not work, disconnect the handset battery from the handset for 10 minutes. Also disconnect the mains power and back-up battery.

Then reconnect the battery and reconnect the base unit to the mains, then replace the handset on the base unit for 10 seconds and try again.

Plug the telephone into the telephone line.

Reconnect, and install or replace the back-up battery.

Wait until the power is restored and install or replace the back-up battery.

Place the handset on the base unit and recharge it for 24 hours, ensuring the CHARGING light is on.

•You have dialling tone but the telephone will not dial out.

You may be trying to use tone dialling on a pulse dialling exchange.

You are connected to a PBX and are not dialling the access code.

Set the mode switch to P-E(pulse dialling).

Use the PBX access code.

•Handset does not ring.

•No lights on handset.

Handset battery pack is discharged.

Place the handset on the base unit and recharge it for 24 hours.

•Handset does not ring, but lights show on the handset.

The handset ringer may be set to its minimum setting.

Increase the handset ringer volume.

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BT 1200 manual Telephone problems Possible cause Solution, You have dialling tone but the telephone will not dial out

Contents

Freestyle Page At a glance Freestyle This guide On the underside of the machine For your records Electrical storm warning Check your telephone wall socket Handset aerial Plug the power cable into the back of the base unit Connect the base unit three-pin adaptor to a power socketCharge the handset Plug the phone into the BT socket Extend the base unit telescopic aerial To wall mount your productSee ‘Wall mounting’, Making and receiving calls Using your Freestyle1200 telephone Last number redial To store a number in the memory Using the memory to store and dial numbers To dial a stored number At the base unit Using the Secrecy buttonUsing the Intercom At the handset Ending an intercom call Changing the telephone settings To insert a pause Using your Freestyle 1200 answering machine Display Definition Base Unit message display Display shows Stop recording by releasing Recording your outgoing message Setting the day and time Additional pre-set messagesCalling Switching the answering machine on and off Playing messages and memos Recording a memo During playback Play the message you want to delete Answer delay Adjusting the speaker volumeCall screening and intercept Resetting the answer machine When the answering machine is switched offMessage alert Announcement End of messages Operating the answering machine from the handset Remove the battery cover lid to Access the CODE/SET button Accessing the answering machine Switching the answering machine on Operating the answering machine Having already accessed the main menu BT Select Services Call ReturnCall Waiting Other services Registering your handset Freestyle 90/130/1200 Additional Handsets Setting the handset number Transferring calls between handsets Basic use of Freestyle additional handsets You have dialling tone but the telephone will not dial out Telephone problems Possible cause Solution Help Batt LOW light on the handset General problems Answer machine problems Possible cause Solution Technical information Transmission frequencies Connection information Maintenance Event of a power failure Guarantee Index Setting up Help Wall mounting Squeeze Inward TOP Offices in Europe, North America, Japan and Asia Pacific