Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662

Help

HELP

Try these solutions to the most common problems.

Problem

Possible cause

Solution

 

 

 

Handset not registering.

The base is not powered.

Make sure that the power supply

 

There are no batteries in the

is plugged in at the base and

 

handset.

switched on. Make sure that the

 

 

rechargeable batteries (included)

 

 

are fitted in the handset correctly.

 

 

Switch the handset off and then

 

 

back on again, place the handset

 

 

on to the base again and leave

 

 

for approx. 1 minute to try

 

 

registering again.

 

 

 

You have forgotten your base

You have changed the PIN.

Try entering the default PIN (0000).

station PIN number.

 

If you have changed the PIN and

 

 

cannot remember the number you

 

 

will need to contact the BT Diverse

 

 

Helpline on 08457 908070.

 

 

 

No display

The handset is switched off.

Hold down RED PHONE for

 

 

1 second.

 

 

Charge or replace the batteries.

 

 

 

Nothing happens when you

Keyguard may be switched on.

Hold down the # button for

press any button.

 

1 second.

 

 

 

No connection between

Are you out of range of the

Move closer to the base station.

handset and base station.

base station.

 

 

Handset is not registered.

Register the handset.

 

Base station is not switched on.

Check the mains power is

 

 

connected correctly.

 

 

 

Handset on the base does

Is another handset using the

Maximum charging power is only

not charge.

line for a long time?

possible when no calls are being made.

 

Is the handset placed on the

Make sure that the handset is

 

base properly?

placed on the base or in the

 

 

charger correctly. You will hear

 

 

a confirmation tone.

 

Are the batteries in correctly?

Check that you have put the batteries

 

 

in the right way, you will hear a

 

 

confirmation tone.

 

 

 

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BT 4010 Executive manual Help, Try these solutions to the most common problems