Diverse 4016 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4416
47
HelpProblem
Handset not registering.
You have forgotten your base station PIN
number.
No display
When you press a button, nothing
happens.
No radio signal to the base – all displays
flashing.
Handset in base doesn’t charge.
Handset/base does not ring.
Your caller cannot hear you.
Caller’s number is not displayed even
though you have subscribed to Caller
Display.
The error beep – a descending tone – is
played.
During remote operation you are unable to
access messages.
The answering machine does not record
any messages or announcements.
An answering machine message does not
have a time stamp.
Possible cause
The base is not powered.
There are no batteries in the handset.
You have changed the PIN.
Handset not switched on.
Batteries exhausted.
Keyguard may be switched on.
Handset out of range.
Handset not registered.
Base not switched on.
Line is being used by another handset for
a long period.
Base is not connected to the power
supply.
Ringer is switched off.
The INTbutton has been,pressed, muting
the microphone.
The number has been withheld.
You have pressed the wrong button.
You have not changed the base station
PIN.
Memory is full
The date/time is not set.
Solution
Make sure that the power supply is plugged
in at the base and switched on. Make sure
that the rechargeable batteries (included)
are fitted in the handset correctly. Switch the
handset off and then back on again, place
the handset on to the base again and leave
for approx. 1 minute to try registering again.
Try entering the default PIN (0000). If you
have changed the PIN and cannot remember
the number you will need to contact the
BT Diverse Helpline on 08457 908070.
Hold down the RED PHONE button for
1 second. Charge or replace batteries.
Hold down the #button for 1 second.
Move closer to the base.
Register the handset (see page 13).
Check the base is connected properly
(see page 12).
Maximum charging power is only available
when no calls are being made. Wait until the
call is finished.
Make sure that the power supply is in at the
base and the power source is switched on.
Check that the batteries are fitted correctly.
Switch ringer back on, see page 32 and
page 35.
Select GO BACK option via the MENU
button to switch the microphone back on.
Callers can stop their number being sent
over the network.
Retry. If necessary, check the instructions.
Change the base station PIN to allow you to
access messages from another phone.
Delete old messages.
Play back and delete new messages.
Set the date/time, see page 15.
HELP