BT 4016 Classic manual Help, Number

Diverse 4016 Classic ~ Issue 2 ~ 6th Edition ~ 1st March ’02 ~ 4416

Help

Helpline

If you experience any difficulties with your Diverse 4016 Classic, please call the BT Diverse Helpline on 08457 908 070.

Problem	Possible cause	Solution
Handset not registering.	The base is not powered.	Make sure that the power supply is plugged
	There are no batteries in the handset.	in at the base and switched on. Make sure
		that the rechargeable batteries (included)
		are fitted in the handset correctly. Switch the
		handset off and then back on again, place
		the handset on to the base again and leave
		for approx. 1 minute to try registering again.
You have forgotten your base station PIN	You have changed the PIN.	Try entering the default PIN (0000). If you
number.		have changed the PIN and cannot remember
		the number you will need to contact the
		BT Diverse Helpline on 08457 908070.
No display	Handset not switched on.	Hold down the RED PHONE button for
	Batteries exhausted.	1 second. Charge or replace batteries.
When you press a button, nothing	Keyguard may be switched on.	Hold down the # button for 1 second.
happens.	Handset out of range.	Move closer to the base.
No radio signal to the base – all displays
flashing.	Handset not registered.	Register the handset (see page 13).
	Base not switched on.	Check the base is connected properly
		(see page 12).
Handset in base doesn’t charge.	Line is being used by another handset for	Maximum charging power is only available
	a long period.	when no calls are being made. Wait until the
		call is finished.
	Base is not connected to the power	Make sure that the power supply is in at the
	supply.	base and the power source is switched on.
		Check that the batteries are fitted correctly.
Handset/base does not ring.	Ringer is switched off.	Switch ringer back on, see page 32 and
		page 35.
Your caller cannot hear you.	The INT button has been,pressed, muting	Select GO BACK option via the MENU
	the microphone.	button to switch the microphone back on.
Caller’s number is not displayed even	The number has been withheld.	Callers can stop their number being sent
though you have subscribed to Caller		over the network.
Display.
The error beep – a descending tone – is	You have pressed the wrong button.	Retry. If necessary, check the instructions.
played.
During remote operation you are unable to	You have not changed the base station	Change the base station PIN to allow you to
access messages.	PIN.	access messages from another phone.
The answering machine does not record	Memory is full	Delete old messages.
any messages or announcements.		Play back and delete new messages.
An answering machine message does not	The date/time is not set.	Set the date/time, see page 15.
have a time stamp.

HELP

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