76 | General information |
|
|
|
|
| Guarantee | Outside of the 12 month guarantee period: |
| Your BT Verve 450 is guaranteed for a period of 12 | If your product needs repair after the guarantee |
| period has ended, the repair must meet the approval | |
| months from the date of purchase. | |
| requirements for connection to the telephone | |
| Subject to the terms listed below, the guarantee will | |
| network. | |
| provide for the repair of, or at BT’s or its agent’s | We recommend that you contact BT’s approved repair |
| discretion, the option to replace the BT Verve 450 or | |
| agent Helpdesk Solutions on 0870 240 5029 or a | |
| any component thereof, (other than batteries), which | |
| local qualified repairer. | |
| is identified as faulty or below standard, or as a result | |
|
| |
| of inferior workmanship or materials. Products over | Returning your phone |
| 28 days old from the date of purchase may be | |
|
| |
| replaced with a refurbished or repaired product. | If the Helpline is unable to remedy your problem they |
| The conditions of this guarantee are: | will ask you to return the product. Where possible, |
| pack the product in its original packaging. Please | |
| • The guarantee shall only apply to defects that occur | remember to include all parts, including the line |
| cords, power supply units and the original batteries. | |
| within the 12 month guarantee period. | |
| (Please note that we cannot take responsibility for | |
| • Proof of purchase is provided. | |
| goods damaged in transit). Please obtain and keep | |
| • The equipment is returned to BT or its agent as instructed. | proof of posting from the Post Office. |
|
| |
| • This guarantee does not cover any faults or defects | For your records |
|
| |
| caused by accidents, misuse, fair wear and tear, | Date of purchase: |
| neglect, tampering with the equipment, or any | Place of purchase: |
| attempt at adjustment or repair other than through | |
|
| |
| approved agents. | Serial number: |
| • This guarantee does not affect your statutory rights. | For guarantee purposes proof of purchase is required |
| Within the 12 month guarantee period: | so please keep your receipt. |
|
|
Prior to returning your product, please read the Help section beginning on page 67 or contact the BT Verve 450 Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
