BT 7163 manual Possible problems with text messaging, Help

BT Glide – Edition 07 – 20.01.06 – 7163

Help 67

Handset on the base does not charge

•Maximum charging power is only possible when no calls are being made.

•Make sure the handset is placed properly on the base. When charging, the battery light comes on.

Incoming caller’s number is not displayed even though you have subscribed to Caller Display

•Caller has to allow their number to be sent. It has been withheld or is unavailable.

Possible problems with text messaging

Cannot send text and screen displays Message Sending Failed

•The Sending Service Centre number may be incorrect or may have been deleted. See page 43 for instructions on how to re-enter the number.

•The base power supply or telephone line cord might not be properly connected. Check that the base power supply is plugged into the wall socket and switched on and that the telephone is plugged into the telephone wall socket.

•There might be a fault on the line. Check your telephone line is working properly. Cannot receive text

•The Receiving Service Centre number may be incorrect or may have been deleted. See page 43 for instructions on how to re-enter the number.

•More than one text product is plugged into the line. Remove other products.

•Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.

Handset is registered to the text service and text has previously been sent and received but you are now only receiving incoming messages

•This may be due to your handset being de-registered at the text service centre. All you need to do is type Register and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are not charged for.

If you experience any problems, please call the Helpline on 0870 605 8047