Appendix B Technical Support | Cabletron Systems 04-0053-01 manual

APPENDIX B TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your ATM SmartSwitch.

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and Service.

B.1 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 603-332-9400.

B.2 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

B.3 ELECTRONIC SERVICES

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.

Our internet account can be reached at support@ctron.com.

You can also check our home pages on the World Wide Web.

•http://www.Cabletron.com

•http://www.ctron.com

B.4 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following information:

•Your Name

•Your Company Name

•Address

•Email Address

•Phone Number

•FAX Number

•Detailed description of the issue (including history, what you've tried, and conditions under which you see this occur)

SmartSwitch ATM User Guide B-1

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Cabletron Systems 04-0053-01 manual Appendix B Technical Support, Telephone Assistance, FAX Service, Electronic Services

Contents

Part Number 04-0053-01 Rev. a Order Number SmartSwitch ATM Switch User Guide Ii SmartSwitch ATM Switch User Guide FCC Class a Notice Manufacturer’s Name Application of Council DirectivesManufacturer’s Address Product Name Safety Information Class 1 Laser Transceivers Fiber Optic Protective Caps Regulatory Compliance Summary Safety Document Name Revision History Table of Contents Virtual Ports and Static Connections Index Table of Contents Xii SmartSwitch ATM User Guide List of Figures List of Figures Xiv SmartSwitch ATM User Guide List of Tables List of Tables Xvi SmartSwitch ATM User Guide Introduction Contents of the User Guide Smartswitch ATM Switch Differences Creating AN IP Over ATM Vlan IP Over ATM and LaneIP address is for example only Subnet mask is for example only Creating an IP over ATM Vlan IP Over ATM and Lane Default Netprefix for SmartSwitch 2500 Family Switches Default ATM Addressing for IP over ATMDefault Netprefix for SmartSwitch Default IP Over ATM Local Client Address Creating AN Emulated LAN Ilmi ATM Addressing for LAN Emulation SmartSwitch 2500 Family Default Lane Addressing Lecs address is constructed from SmartSwitch 6500 Default Lane AddressingChassis MAC address = 0020D4144180 Then CPU MAC address = 0020D4144180 Elan number = Then Chassis MAC address = 00001DA3870B Elan number = Then ELANs Across Multiple SwitchesChassis MAC address = 00001DA3870B Then Just for this example Switch ClientsDistributed Lane Services Specify the LES address on SW2 Use the add leselan command to create an LES on switch SW2 SW1 # show client Elan Join PoliciesBest Effort Elan Join Test By Route Descriptor By MAC Address Use ? to see possible types Weight the policy atLecselanlec Table Physical Versus Logical BUS Multicasting Lane Over WAN CircuitsNo MAC address is specified Elan is specified by Elan number Single PVP connection between clients and Lane services Lane Service Redundancy Using Lnni Lnni Redundant LECSs on same network Lane Load Sharing Lnni call set up load sharing How Lnni handles Elan join requests Setting up Lnni LECs SW1 # stop les SW1 # stop lecsSW1 # set lnniinfo SW2# set lnniinfo Similarly, create the same Elan elan1 on SW2 On SW1, create an Elan in this example, we create elan1SW1 # add elan SW2 # add elan SW1 # show lecsneighborinfo Configuring Lnni Distributed LES/BUS ServersSW2 # show elan On switch SW3, use the set lnniinfo to configure Lnni SW3 # start les LES SW1 # show lecsserverlistPage SmartSwitch 2500 Family Default Node ID Default Pnni AddressingSmartSwitch 6500 Family Default Node ID Pnni Routing SmartSwitch 6500 Default Node ATM Address SmartSwitch 2500 Family Default Node ATM Address MULTI-LEVEL Pnni Topology Connecting Multiple Peer Groups Change the tenth byte to SWA1 # set pnnipeergroupid Highest priority in election process Do the same for switch SWB3Specifies node number SWA3 # show pnnipglelection Do the same on switch SWB3SWB3 # set pnnipglelection Adding Higher-level Peer Groups Physical Connections Between Peer Groups Adding a third Pnni node for next level connectivity Managing Parallel Pnni Links SmartSwitch # show pnniinterface 7b2 Link on switch SWA2 comes from this port Perform the same operation on switch SWB2 in group B4a3 Link on switch SWB2 comes from this port Aggregation Tokens Aggregation token values and parallel links Pnni Link Timing SmartSwitch # set linkmonitortimeout Additional Routing Protocols RoutingIisp Routes This is an exterior route Iisp Routing Considerations Iisp Routing Example Two Iisp Routing Example One Iisp Link Timing Set linkmonitortimeout UNI Routes Take the default to make this an internal routeYes Advertise this address into the Pnni domain UNI Link Timing Creating Route Metrics Administrative WeightsRoute Metrics Enter show pnnimetric to view the newly created metric pair Create the outgoing member of the metric pairCreate the incoming member of the metric pair 6b2 IP Routing for ManagementIndex tag of our metric pair 90.1.1.254 Route NET Table To see the route, enter the show route command on SW2 Virtual Ports and Static Connections SmartSwitch # add trafficdescriptorPVC Connections Point-to-Point PVCs Specify first port Point-to-Multipoint PVCsSpecify its Vpci Specify its VCI Set PCRCLP01 to zero Take the default valuesPerform for ports 7a3 and 7a4 Connect the end node to port 7a1 of the ATM SmartSwitch Connecting to Local Switch Client Through a PVCUse add ipatmclient to create an IP over ATM local client Set client number Turn off Ilmi Turn off signalingPVP Connections 7b1 Use the show pvp command to display the PVP connectionSee note below Specify the first port 7a1.3, 5b2.3, A1.3, C5.3, and so on Connecting PVPsVirtual Ports Available VPIs = 2MaxVpiBits Creating Virtual Ports Default MaxVciBits = Default MaxVpiBits =Instance of set portconfig Set to 1 this translates to VPIs = 2 1-1 = VPIs used = Base VPI + 2 0 1 = 1 + 0 = .1 means our Base VPI is oneMaxVciBits decrements by Specify virtual port number and Base VPI Soft PVC and Soft PVP differences Things To Watch Out For When Creating Virtual PortsSoft PVC and PVP Connections Creating a soft PVC Making Soft PVC and PVP Connections SmartSwitch # show spvcaddress SmartSwitch # add spvcaddress6b3 Port on target switch 102 7a1 Port on source switch Creating a Soft PVP We use VPI= SmartSwitch # show spvp PortNumberALL Soft PVC and PVP Connections Traffic Descriptors Traffic ManagementTraffic Management Capabilities PeakCellRate CLP0+1 No Traffic DescriptorPeakCellRate CLP0+1, PeakCellRate CLP0 PeakCellRate CLP0+1, PeakCellRate CLP0, Tag CLP = Call Admission Control Policy Ubr SmartSwitch # set caceqbwallocschemeSmartSwitch # set cacserviceclassbw CPU UBR Queue Buffers MinIndex for 7a3Corresponds to CBR EFCI, EPD, and RM Cell Marking SmartSwitch # show switchtrafficcongestionSmartSwitch # set switchtrafficcongestion Traffic Management Capabilities Update Firmware Commands Firmware Upgrades and Bootline CommandsUnsuccessful Update IP address of Tftp server =df s Bootline CommandsEnter the go command to start the ATM SmartSwitch Accessing the Bootline Prompt Bootline Commands Explanations Swms Changes the slave TSM/CPU to the masterScsm =df b Upgrading Boot Load firmware Changing the Default Boot Load Image Upgrading Post Diagnostic firmware=chpi =df p Bootline CommandsFirmware Upgrades and Bootline Commands Upgrading Switch Operating firmware Start the ATM SmartSwitch by entering the go command Bootline Commands Port ATM Address Filters ATM Filtering and ClockingCreating ATM Address Filters How ATM Address Filters Work Source and Destination Address Masks ATM Address Filter Example FFFFFFFFFFFFFFFFFFFF00000000000000000000 Port Clock ConfigurationFilter Considerations Regarding Lane and IP over ATM Network Clocking Troubleshooting IP Over ATM Troubleshooting Troubleshooting LAN Emulation Switches in Different Peer Groups Troubleshooting Pnni LinksSwitches in Same Peer Group Diagnosing Congestion Troubleshooting CongestionGlobal Congestion Fewer than 100 connections on a port Min = 64, Max = Port Congestion Event Categories Events and Alarms SmartSwitch # set eventdisplay Viewing Events and Alarms SmartSwitch # set alarmdisplay Deleting Events and Alarms Password Login name on the serverSaving Core Dumps IP address of my Tftp server Saving Core Dumps MIB, SMI, MIB Files and Internet MIB Hierarchy Appendix a Agent Support MIB, SMI, MIB Files and Internet MIB Hierarchy CSI ZeitNet Proprietary MIBs Relation Between Object Identifier and the Represented Value CSI ZeitNet Proprietary MIB Groups Supported protocolsSupported SMI Formats Ctron Non-Conformance ATM SmartSwitch MIB SupportMIB Exceptions Not Supported Managing AN ATM SmartswitchConsole Commands that Affect the Agent Update firmware Backup Restore Reboot Default Community Strings Electronic Services FAX ServiceAppendix B Technical Support Telephone Assistance Repair Services Hardware WarrantySoftware Warranty Index Accessing the boot load prompt 12,4-4,4-6 Iisp routing considerations Fail-over timing Route type parameter Multi-level Pnni topology ZnSwitchDiscoveryTableZnPortTrafficCongTable PNN Enabling RM cell marking Changing EPD thresholds Vlan