Cabletron Systems 6A000 manual Appendix C Technical Support, Telephone Assistance, FAX Service

APPENDIX C TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for your SmartCell 6A000 switch.

Cabletron offers several support and service programs that provide high-quality support to our customers. For technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There are several easy ways to reach Cabletron Customer Support and Service.

C.1 TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 603-332-9400.

C.2 FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

C.3 ELECTRONIC SERVICES

You can contact Cabletron's Bulletin Board Service by dialing 603-335-3358.

Our internet account can be reached at support@ctron.com.

You can also check our home pages on the World Wide Web.

•http://www.Cabletron.com

•http://www.ctron.com

C.4 PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following information:

•Your Name

•Your Company Name

•Address

•Email Address

•Phone Number

•FAX Number

SmartCell 6A000 User Guide Appendix C-1