Getting Help
HSIM-F6 User’s Guide 1-3
1.3 GETTING HELP If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact the
Cabletron Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, have the
following information ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems
products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Phone (603) 332-9400
Internet mail support@ctron.com
FTP ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
BBS (603) 335-3358
Modem setting 8N1: 8 data bits, No parity, 1 stop bit
For additional information about Cabletron Systems or our products,
visit our World Wide Web site:
http://www.cabletron.com/
For technical support, select
Service and Support
.