Chapter 1: Introduction
1.5GETTING HELP
If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact the Cabletron Systems Global Call Center:
Phone | (603) |
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Internet mail | support@ctron.com |
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FTP | ctron.com (134.141.197.25) |
Login | anonymous |
Password | your email address |
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BBS | (603) |
Modem setting | 8N1: 8 data bits, No parity, 1 stop bit |
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For additional information about Cabletron Systems or our products, visit our World Wide Web site: http://www.cabletron.com/
For technical support, select:
Service and Support.
Before calling the Cabletron Systems Global Call Center, have the following information ready:
•Your Cabletron Systems service contract number
•A description of the failure
•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)
•The serial and revision numbers of all involved Cabletron Systems products in the network
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers
