Troubleshooting Guide

The exposure changes during movie shooting.

If you change the shutter speed or aperture during movie shooting, the changes in the exposure may be recorded.

Zooming the lens during movie shooting can cause changes in the exposure regardless of whether the lens’ maximum aperture changes or not. The changes in the exposure may be recorded as a result.

The subject looks distorted during movie shooting.

If you move the camera to the left or right quickly (high-speed panning) or shoot a moving subject, the image may look distorted.

The image flickers or horizontal stripes appear during movie shooting.

Flickering, horizontal stripes (noise), or irregular exposures can be caused by fluorescent light, LED bulbs, or other light sources during movie shooting. Also, changes in the exposure (brightness) or color tone may be recorded. With manual exposure, a slow shutter speed may solve the problem.

Display Problems

The menu screen shows fewer tabs and options.

In Basic Zone modes and in movie shooting mode, certain tabs and menu options are not displayed. Set the shooting mode to a Creative Zone mode (p.48).

The file name’s first character is an underscore (“_”).

Set the color space to sRGB. If Adobe RGB is set, the first character will be an underscore (p.131).

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