Troubleshooting | Canon DIM-521A specs

Troubleshooting

?Cannot download images, camcorder is not recognized when the camcorder is connected via the USB interface.

➜Computer does not support the USB interface.

The USB interface is not supported for computers not in compliance with the following requirements. Acquire the necessary system to use the USB interface.

Requirements: Built-in USB interface on a system preinstalled with one of Windows 98/Windows Me/Windows 2000/Windows XP.

➜There is no memory card in the camcorder. Insert a memory card into the camcorder.

➜The camcorder is not set to the correct mode.

Slide the POWER switch to PLAY (VCR) and the TAPE/CARD switch to CARD.

➜Camcorder is not correctly connected to the computer.

Read Connecting the Camcorder to a Computer ( 16) and check the connection.

Ensure that you are using the correct cable and that its connectors are in good shape.

➜If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and then reconnect the camcorder.

➜TWAIN Driver or WIA Driver is not installed properly.

First uninstall the TWAIN Driver/WIA Driver, then reinstall the driver from the DIGITAL VIDEO SOLUTION DISK (remove the check marks from the other programs when prompted to select the programs to be installed). For

uninstalling refer to Installing the TWAIN Driver/WIA Driver ( 14). For installing refer to Uninstalling the TWAIN Driver/WIA Driver ( 53).

?Cannot install the TWAIN Driver, WIA Driver correctly.

➜Does the system have a built-in USB port and did it come with Windows 98 (First or Second Edition), Windows Me, Windows 2000, or Windows XP preinstalled?

➜Is the camcorder correctly connected to the computer?

➜Are you using the AC power adapter to power the camcorder?

If the Problem Is Not Mentioned Above

If the USB TWAIN Driver/USB WIA Driver has not correctly installed, Windows may not recognize the driver. Uninstall the driver according to the instructions ( 53) and reinstall the driver.

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Canon DIM-521A instruction manual Troubleshooting, Camcorder is not set to the correct mode

Contents

Digital Video Solution Disk Read Carefully Before Using Canon Software License Agreement Windows Contents Macintosh Disclaimer Safety PrecautionsRead This First Trademark Acknowledgments Checking Supplied Accessories Digital Video Solution Disk Interface Windows System RequirementsComputer Model Free Hard Disk Space Canon Utilities What Can Be Accomplished with the Software Windows 98, Windows Me, Windows Installing the SoftwareInstalling from the Digital Video Solution Disk Windows XP Select the programs you wish to install and click Next When the following window appears, click OK Installing the SoftwareReview the installation settings and click Next Select your camcorder model name and click Next Windows Installing the Twain Driver/WIA Driver Windows 98/Windows Twain Driver Read carefully before installing the WIA Driver Windows Me/Windows XP WIA Windows Image Acquisition Driver Connecting the Camcorder to a Computer For Windows XP Users Starting ZoomBrowser EXWindows 98/Windows 2000/Windows XP Double-click the ZoomBrowser EX icon on the desktop Downloading Still Images/Movies ZoomBrowser EXSelect Canon ZoomBrowser EX and click OK Windows Me Downloading Still Images/Movies to the Computer Download Settings window, confirm the settings and click OK Using a PC Card Reader/Writer Click Camera & Memory Card Click Browse & Download Images Task Area Using Other ZoomBrowser EX FunctionsCamera Window Toolbar Download Settings Window Camera Settings Window Using Other ZoomBrowser EX Functions Main Window Scroll Mode Zoom Mode Image Viewer Window Zoom Main Window, double-click a thumbnail with a movie icon Playing Back Movies From a Memory CardClick the e play button in QuickTime Player Running a Slide Show Select the slide show settings Click Start Slide Show Attaching Still Images to E-mail Messages Click Internet in the Main Window Click Email Images Select image size and quality, and click Send or Save Attaching Still Images to E-mail Messages Printing Still Images PhotoRecord Click Print in the Main Window Click Layout Print Select a print mode and click Next Printing Still Images PhotoRecord Click Print in the PhotoRecord window Click Print in the Print window Select the paper size Select the print modeSelecting the Print Layout and Album Design Select the layout PhotoRecord Window Title Changing the size or rotation angle of an image To Change the Page ArtworkTo change the Photo Frame Changing the number of images on a Adjusting Image Quality and Printing Exif 2.2 Compliant Click Save to Camera Confirmation window, click OK Merging Panoramic Images PhotoStitchClick the arrow in the Camera Window Arrange the order of the images and click 2.Merge Merging Panoramic Images PhotoStitch Click Start Select 3. Save and then click Save Click Camera & Memory Card in the Main Window Adding Still Images from Your Computer to the Memory CardAdding Still Images to the Memory Card Click Upload Images Adding Still Images from Your Computer to the Memory Card Add Image window, select the image size and click Add Adding Sample Images to the Memory Card Add Image window, click Add Adding a Start-up Image to the Memory Card Click My Camera SettingsAdding a Start-up Image to the Memory Card Select My Camera for Digital Video Cameras and click OK Adding a Start-up Image to the Memory Card Click Close Adding New Start-up Images to the DVC My Camera Window Setting ZoomBrowser EX to Start Automatically Windows 98/Windows When the Scanners and Cameras Wizard opens, click Cancel Setting ZoomBrowser EX to Start Automatically Uninstalling ZoomBrowser EX Uninstalling the SoftwareUninstalling the Twain Driver/WIA Driver When the Maintenance Complete window appears, click Finish Uninstalling the SoftwareWhen the Confirm Uninstall window appears, click OK Windows 98/Windows Troubleshooting the Twain Driver/WIA Driver Uninstall Windows 98/Windows Me Windows 2000/Windows XP Look for the file starting with OEM Delete the Oem* file set Twain Driver or WIA Driver is not installed properly TroubleshootingCamcorder is not set to the correct mode Camcorder is not correctly connected to the computer Windows Macintosh System Requirements Display ImageBrowser PhotoStitch Select the programs you wish to install and click Install Installation starts Connecting the Camcorder to a Computer Starting ImageBrowser Downloading Still Images/Movies ImageBrowserMac OS Downloading Still Images/Movies ImageBrowser Select Display Images and click OK How to Set ImageBrowser to Not Start Automatically Mac OS X 10.1/10.2 Double-click the Canon ImageBrowser icon on the desktop Click Canon Camera in the Explorer View section Explorer View Section, click the newly created folder Thumbnail Browser area Explorer View Section Insert a memory card into the reader Using Other ImageBrowser Functions Camera Setting Window Using Other ImageBrowser Functions Browser Window Crop Adjust Color Displaying the Image Information View Menu View menu, select View Mode followed by TimeTunnel Displaying Images in TimeTunnel Browser Area, double-click a thumbnail with a movie icon Select the images and select Slide Show from the View menu Specify the reduction ratio and image quality and click Next Attaching Still Images to E-mail Messages Printing Still Images ImageBrowser Select a paper size and click OK Printing Still Images ImageBrowserLayout Options window, select a layout and click Next Click Print Print Window Change the Image Size See Printing Still Images for the next steps Mac OS X 10.1/10.2 Click SLIDE/DPOF in the Camera Window Merging Panoramic Images PhotoStitch Merging Panoramic Images PhotoStitch Adding Still Images from Your Computer to the Memory Card Select the image size Adding Sample Images to the Memory Card Set Image Size to Small Click View Camera Adding a Start-up Image to the Memory Card Newly added data will appear here Uninstalling ImageBrowser and PhotoStitch Troubleshooting Canon INC