Troubleshooting | Canon DIM-521A guide

Troubleshooting

This topic explains some of the causes for and solutions to problems with the software.

?Cannot download images, camcorder is not recognized when the camcorder is connected via the USB interface.

➜Computer does not support the USB interface.

The USB interface is not supported for computers not in compliance with the following requirements. Acquire the necessary system to use the USB interface.

Requirements: Genuine Apple Computer brand computer with a built-in USB interface.

➜There is no memory card in the camcorder. Insert a memory card into the camcorder.

➜The camcorder is not set to the correct mode.

Slide the POWER switch to PLAY (VCR) and the TAPE/CARD switch to CARD.

➜Camcorder is not correctly connected to the computer.

Read Connecting the Camcorder to a Computer ( 64) and check the connection.

Ensure that you are using the correct cable and that its connectors are in good shape.

➜If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and then reconnect the camcorder.

?Image files or folders do not appear in ImageBrowser.

➜The image files may not be updated. In such case, click the [View] menu and select [Refresh].

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Canon DIM-521A instruction manual Troubleshooting

Contents

Digital Video Solution Disk Canon Software License Agreement Read Carefully Before Using Windows Contents Macintosh Trademark Acknowledgments Safety PrecautionsRead This First Disclaimer Digital Video Solution Disk Checking Supplied Accessories Free Hard Disk Space Canon Utilities Windows System RequirementsComputer Model Interface What Can Be Accomplished with the Software Windows XP Installing the SoftwareInstalling from the Digital Video Solution Disk Windows 98, Windows Me, Windows Select the programs you wish to install and click Next Select your camcorder model name and click Next Installing the SoftwareReview the installation settings and click Next When the following window appears, click OK Windows Windows 98/Windows Twain Driver Installing the Twain Driver/WIA Driver Windows Me/Windows XP WIA Windows Image Acquisition Driver Read carefully before installing the WIA Driver Connecting the Camcorder to a Computer Starting ZoomBrowser EX For Windows XP UsersWindows 98/Windows 2000/Windows XP Windows Me Downloading Still Images/Movies ZoomBrowser EXSelect Canon ZoomBrowser EX and click OK Double-click the ZoomBrowser EX icon on the desktop Downloading Still Images/Movies to the Computer Download Settings window, confirm the settings and click OK Click Camera & Memory Card Click Browse & Download Images Using a PC Card Reader/Writer Toolbar Using Other ZoomBrowser EX FunctionsCamera Window Task Area Camera Settings Window Download Settings Window Main Window Using Other ZoomBrowser EX Functions Zoom Mode Scroll Mode Zoom Image Viewer Window Playing Back Movies From a Memory Card Main Window, double-click a thumbnail with a movie iconClick the e play button in QuickTime Player Running a Slide Show Click Start Slide Show Select the slide show settings Click Internet in the Main Window Click Email Images Attaching Still Images to E-mail Messages Select image size and quality, and click Send or Save Attaching Still Images to E-mail Messages Click Print in the Main Window Click Layout Print Printing Still Images PhotoRecord Printing Still Images PhotoRecord Select a print mode and click Next Click Print in the Print window Click Print in the PhotoRecord window Select the layout Select the print modeSelecting the Print Layout and Album Design Select the paper size Title PhotoRecord Window Changing the number of images on a To Change the Page ArtworkTo change the Photo Frame Changing the size or rotation angle of an image Adjusting Image Quality and Printing Exif 2.2 Compliant Click Save to Camera Arrange the order of the images and click 2.Merge Merging Panoramic Images PhotoStitchClick the arrow in the Camera Window Confirmation window, click OK Click Start Select 3. Save and then click Save Merging Panoramic Images PhotoStitch Click Upload Images Adding Still Images from Your Computer to the Memory CardAdding Still Images to the Memory Card Click Camera & Memory Card in the Main Window Add Image window, select the image size and click Add Adding Still Images from Your Computer to the Memory Card Adding Sample Images to the Memory Card Add Image window, click Add Select My Camera for Digital Video Cameras and click OK Click My Camera SettingsAdding a Start-up Image to the Memory Card Adding a Start-up Image to the Memory Card Click Close Adding a Start-up Image to the Memory Card Adding New Start-up Images to the DVC My Camera Window Windows 98/Windows Setting ZoomBrowser EX to Start Automatically When the Scanners and Cameras Wizard opens, click Cancel Setting ZoomBrowser EX to Start Automatically Uninstalling the Software Uninstalling ZoomBrowser EXUninstalling the Twain Driver/WIA Driver Windows 98/Windows Uninstalling the SoftwareWhen the Confirm Uninstall window appears, click OK When the Maintenance Complete window appears, click Finish Windows 98/Windows Me Troubleshooting the Twain Driver/WIA Driver Uninstall Windows 2000/Windows XP Delete the Oem* file set Look for the file starting with OEM Camcorder is not correctly connected to the computer TroubleshootingCamcorder is not set to the correct mode Twain Driver or WIA Driver is not installed properly Windows Display Macintosh System Requirements PhotoStitch ImageBrowser Select the programs you wish to install and click Install Installation starts Connecting the Camcorder to a Computer Downloading Still Images/Movies ImageBrowser Starting ImageBrowserMac OS Select Display Images and click OK Downloading Still Images/Movies ImageBrowser Mac OS X 10.1/10.2 How to Set ImageBrowser to Not Start Automatically Click Canon Camera in the Explorer View section Double-click the Canon ImageBrowser icon on the desktop Explorer View Section, click the newly created folder Thumbnail Browser area Explorer View Section Insert a memory card into the reader Using Other ImageBrowser Functions Camera Setting Window Browser Window Using Other ImageBrowser Functions Crop Adjust Color Displaying the Image Information View Menu Displaying Images in TimeTunnel View menu, select View Mode followed by TimeTunnel Browser Area, double-click a thumbnail with a movie icon Select the images and select Slide Show from the View menu Specify the reduction ratio and image quality and click Next Attaching Still Images to E-mail Messages Printing Still Images ImageBrowser Click Print Printing Still Images ImageBrowserLayout Options window, select a layout and click Next Select a paper size and click OK Change the Image Size Print Window See Printing Still Images for the next steps Mac OS X 10.1/10.2 Click SLIDE/DPOF in the Camera Window Merging Panoramic Images PhotoStitch Merging Panoramic Images PhotoStitch Adding Still Images from Your Computer to the Memory Card Select the image size Adding Sample Images to the Memory Card Set Image Size to Small Click View Camera Adding a Start-up Image to the Memory Card Newly added data will appear here Uninstalling ImageBrowser and PhotoStitch Troubleshooting Canon INC