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Canon MF5650 manual If You Cannot Solve the Problem, Troubleshooting, 9-18

Models: MF5650

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If You Cannot Solve the Problem

9

Troubleshooting

The letter "E" and numbers appear in the LCD.

QIs the machine working properly?

AUnplug the machine and wait approximately 3 minutes to 5 minutes, then plug it in again. If the message is still displayed, unplug the machine and contact your local authorised Canon dealer or the Canon help line.

If You Cannot Solve the Problem

If you have a problem with your machine and you cannot solve it by referring to the information in this chapter, contact your local authorised Canon dealer or the Canon help line.

CAUTION

If the machine makes strange noises, emits smoke or strange smells, unplug the power cord immediately, and then contact your local authorised Canon dealer or the Canon help line. Do not attempt to disassemble or repair the machine yourself.

IMPORTANT

Attempting to repair the machine yourself may void the limited warranty.

If you need to contact your local authorised Canon dealer or the Canon help line, make sure you have the following information:

•Product name MF5630/5650

•Serial number

The serial number is on the label located at the back of the machine.

•Software version number

•Place of purchase

•Nature of problem

•Steps you have taken to solve the problem and the results

9-18

Image 74

Canon MF5650 manual If You Cannot Solve the Problem, Troubleshooting, Product name MF5630/5650 Serial number, 9-18

Contents

User’s Guide User’s Guide Set-Up SheetQuick Reference Guide This ManualCopyright Model NameTrademarks Contents PrefaceChapter Clearing Jams Removing Jammed Paper from Inside the Machine Keys Used in This Manual How to Use This ManualSymbols Used in This Manual Messages Displayed in the LCDIllustrations Used in This Manual Main Components of the Machine IntroductionCustomer Support CHAPTERIntroduction Open it when you install the cartridge, or remove jammed paperUsed when printing paper one by one manually Controls the machineRear View c Power socketIntroduction a USB portIntroduction Operation Paneln MF5650 6&$11,1*02 773+272Standby Display IntroductionRestoring from the Energy Saver Mode Manually Energy Saver ModeSetting the Energy Saver Mode Manually IntroductionCHAPTER Paper HandlingPrint Media Requirements n Paper Printing AreasPaper Handling n EnvelopePaper Handling Loading PaperLoading Paper in the Cassette Paper Handling 4 Load the paper stack in the cassette with the print side down7 Specify the size and the type of the paper you load Paper Handling6 Insert the cassette into the machine 1 Slide the paper guides to the mark of the desired paper size Loading Paper in the Multi-Purpose FeederPaper Handling 3 Specify the size and the type of the paper you load Loading an Envelope in the Multi-Purpose FeederPaper Handling Select COM10, MONARCH, DL, or ISO-C5 for envelopes Specifying the Paper SizePaper Handling Paper Handling Specifying the Paper TypeOrientation of the Document and the Paper Loading Paper Handling Selecting the Paper Output AreaPaper Type and Paper Output Area Paper Handling Face Down Paper Output AreaFace Up Paper Output Area Document Requirements Problem DocumentsDocument Handling CHAPTERPlacing a Document on the Platen Glass Setting Up DocumentsScanned Area of a Document Document HandlingLoading Documents in the ADF Document HandlingLoad the documents face up in the ADF Adjust the document guides to the width of the documentDocument Handling The machine scans documents from the first page Scanning unit The Paper Path of the ADFDocument Handling Printing Documents Printing from Your ComputerBefore Printing CHAPTERPrinting from Your Computer Canceling PrintingMore Information Making Copies CopyingDocuments You Can Copy CHAPTEREnlarging/Reducing Using Custom Copy Ratios Setting Enlarging/ReducingEnlarging/Reducing Using Preset Copy Ratios N TEAUTO EXPOSURE Adjusting the Image Quality ResolutionAdjusting the Exposure Density Improving Copied Image100%COL.A4 Special FeaturesCollate Copy CopyingA x START Copying2ON1 2 on 1 CopyTEXT/PHOTO Copying6 PressNEXTPGEENDSCStartA. NNINGx STARTOK CopyingReserve Copy CopyingScanning Methods ScanningBefore Scanning CHAPTER2 Press SCAN → Start on the machine More InformationScanning Confirming and Deleting a Fax Job System MonitorChecking the Status of the Jobs Stored in the Machine CHAPTERSystem Monitor Confirming Transmission ResultsConfirming and Deleting a Copy Job System Monitor Confirming and Deleting a Print JobConfirming and Deleting a Report Job Cleaning the Exterior MaintenancePeriodic Cleaning Cleaning the Scanning AreaCleaning the ADF Area MaintenancePaper feeding direction When to Replace the CartridgeMaintenance If the copies appear normalMaintenance Print YieldHandling and Storing the Cartridge n Handling Precautionsn Storage Precautions Maintenancen Storing Partially Used Cartridges Replacing the CartridgeMaintenance n Recycling Used CartridgesMaintenance Make sure that the tab itself is detached from the cartridgeMaintenance 7 Close the front coverMaintenance Repacking and Transporting Your MachineCarrying the Machine by the Sides Pack the machine, using the original packing material and box Transporting the Machine by CarMaintenance Place the machine on a level, stable surfaceRemoving Jammed Paper from Inside the Machine TroubleshootingClearing Jams CHAPTERTroubleshooting Troubleshooting Troubleshooting Carefully pull the jammed paper straight out through the rollersWhen Feeding Paper from the Multi-Purpose Feeder TroubleshootingWhen Feeding Paper from the Cassette 9 Close the front cover 10 Pull out the cassette completely14 Insert the cassette to the machine Removing Jammed Paper from the ADFTroubleshooting 1 Open the ADF and gently remove the jammed paper from the ADFTroubleshooting LCD Messages TroubleshootingTroubleshooting xxx stands for a number. **Only for the MF5650 model Paper Feeding ProblemsTroubleshooting Troubleshooting Troubleshooting Copying Problems TroubleshootingPrint Quality Problems TroubleshootingTroubleshooting Troubleshooting Printing ProblemsScanning Problems General Problems TroubleshootingSoftware version number Place of purchase Nature of problem If You Cannot Solve the ProblemTroubleshooting Steps you have taken to solve the problem and the resultsPAPER SETTINGS Machine SettingsAccessing the Machine Settings Menu DescriptionsCOMMON SETTINGS Machine SettingsERROR ONLY Machine SettingsERROR ONLY ERROR ONLYCOPY SETTINGS Machine SettingsMachine Settings PRINTER SETTINGSTIMER SETTINGS CHAPTER SpecificationsAppendix Appendix Appendix SymbolsIndex Appendix Appendix