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Canon MF5650 manual General Problems, Troubleshooting

Models: MF5650

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General Problems

Scanned images are dirty.

QIs the platen glass or the platen glass cover clean?

AClean the platen glass or the platen glass cover. (See "Cleaning the Scanning Area," on p. 8-1.)

White streaks appear on the left side of the image.

QIs the document placed on the platen glass correctly?

APlace the document approximately 3 mm from the edge of the platen glass.

General Problems

The machine has no power.

QIs the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See "Connect power cord," in the Set-Up Sheet.)

Nothing appears in the LCD.

QIs the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See "Connect power cord," in the Set-Up Sheet.) If the LCD remains blank, unplug the machine and wait approximately 3 minutes to 5 minutes until the temperature inside the machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and contact your local authorised Canon dealer or the Canon help line.

QDoes the Energy Saver key go off?

AWhen the Energy Saver key lights up, the energy saver mode activates. To restore the machine from the energy saver mode, press [Energy Saver].

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Troubleshooting

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Canon MF5650 manual General Problems, Troubleshooting

Contents

User’s Guide Quick Reference Guide Set-Up SheetUser’s Guide This ManualModel Name CopyrightTrademarks Preface ContentsChapter Clearing Jams Removing Jammed Paper from Inside the Machine Symbols Used in This Manual How to Use This ManualKeys Used in This Manual Messages Displayed in the LCDIllustrations Used in This Manual Customer Support IntroductionMain Components of the Machine CHAPTERUsed when printing paper one by one manually Open it when you install the cartridge, or remove jammed paperIntroduction Controls the machineIntroduction c Power socketRear View a USB portn MF5650 Operation PanelIntroduction Standby Display 773+2726&$11,1*02 IntroductionSetting the Energy Saver Mode Manually Energy Saver ModeRestoring from the Energy Saver Mode Manually IntroductionPrint Media Requirements Paper HandlingCHAPTER Paper Handling Printing Areasn Paper n EnvelopeLoading Paper in the Cassette Loading PaperPaper Handling 4 Load the paper stack in the cassette with the print side down Paper Handling6 Insert the cassette into the machine Paper Handling7 Specify the size and the type of the paper you load Paper Handling Loading Paper in the Multi-Purpose Feeder1 Slide the paper guides to the mark of the desired paper size Paper Handling Loading an Envelope in the Multi-Purpose Feeder3 Specify the size and the type of the paper you load Paper Handling Specifying the Paper SizeSelect COM10, MONARCH, DL, or ISO-C5 for envelopes Orientation of the Document and the Paper Loading Specifying the Paper TypePaper Handling Paper Type and Paper Output Area Selecting the Paper Output AreaPaper Handling Face Up Paper Output Area Face Down Paper Output AreaPaper Handling Document Handling Problem DocumentsDocument Requirements CHAPTERScanned Area of a Document Setting Up DocumentsPlacing a Document on the Platen Glass Document HandlingDocument Handling Loading Documents in the ADFDocument Handling Adjust the document guides to the width of the documentLoad the documents face up in the ADF Document Handling The Paper Path of the ADFThe machine scans documents from the first page Scanning unit Before Printing Printing from Your ComputerPrinting Documents CHAPTERMore Information Canceling PrintingPrinting from Your Computer Documents You Can Copy CopyingMaking Copies CHAPTEREnlarging/Reducing Using Preset Copy Ratios Setting Enlarging/ReducingEnlarging/Reducing Using Custom Copy Ratios N TEAdjusting the Exposure Density Adjusting the Image Quality ResolutionAUTO EXPOSURE Improving Copied ImageCollate Copy Special Features100%COL.A4 CopyingCopying A x STARTTEXT/PHOTO 2 on 1 Copy2ON1 CopyingCopying 6 PressNEXTPGEENDSCStartA. NNINGx STARTOKCopying Reserve CopyBefore Scanning ScanningScanning Methods CHAPTERScanning More Information2 Press SCAN → Start on the machine Checking the Status of the Jobs Stored in the Machine System MonitorConfirming and Deleting a Fax Job CHAPTERConfirming and Deleting a Copy Job Confirming Transmission ResultsSystem Monitor Confirming and Deleting a Report Job Confirming and Deleting a Print JobSystem Monitor Periodic Cleaning MaintenanceCleaning the Exterior Cleaning the Scanning AreaMaintenance Cleaning the ADF AreaMaintenance When to Replace the CartridgePaper feeding direction If the copies appear normalHandling and Storing the Cartridge Print YieldMaintenance n Handling PrecautionsMaintenance n Storage PrecautionsMaintenance Replacing the Cartridgen Storing Partially Used Cartridges n Recycling Used CartridgesMake sure that the tab itself is detached from the cartridge Maintenance7 Close the front cover MaintenanceCarrying the Machine by the Sides Repacking and Transporting Your MachineMaintenance Maintenance Transporting the Machine by CarPack the machine, using the original packing material and box Place the machine on a level, stable surfaceClearing Jams TroubleshootingRemoving Jammed Paper from Inside the Machine CHAPTERTroubleshooting Troubleshooting Carefully pull the jammed paper straight out through the rollers TroubleshootingWhen Feeding Paper from the Cassette TroubleshootingWhen Feeding Paper from the Multi-Purpose Feeder 9 Close the front cover 10 Pull out the cassette completelyTroubleshooting Removing Jammed Paper from the ADF14 Insert the cassette to the machine 1 Open the ADF and gently remove the jammed paper from the ADFTroubleshooting Troubleshooting LCD MessagesTroubleshooting Troubleshooting Paper Feeding Problemsxxx stands for a number. **Only for the MF5650 model Troubleshooting Troubleshooting Troubleshooting Copying ProblemsTroubleshooting Print Quality ProblemsTroubleshooting Scanning Problems Printing ProblemsTroubleshooting Troubleshooting General ProblemsTroubleshooting If You Cannot Solve the ProblemSoftware version number Place of purchase Nature of problem Steps you have taken to solve the problem and the resultsAccessing the Machine Settings Machine SettingsPAPER SETTINGS Menu DescriptionsMachine Settings COMMON SETTINGSERROR ONLY Machine SettingsERROR ONLY ERROR ONLYMachine Settings COPY SETTINGSTIMER SETTINGS PRINTER SETTINGSMachine Settings Appendix SpecificationsCHAPTER Appendix Index SymbolsAppendix Appendix Appendix