Dell GX240 manual Finding Solutions, Solving Problems

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Finding Solutions

This section describes computer and software problems, offers corrective actions, describes the utility, and provides computer messages and codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems:

Read “About Your Computer” and “Safety First—For You and Your Computer.”

Take the problem-solving action listed in the following table for the component or equipment that is malfunctioning.

S o l v i n g P r o b l e m s

Need a driver for a graphics card,	See “Drivers for Your Computer”
network adapter, sound card, software,
or some other device.
Power light does not light	See “Power Problems”
Monitor power light does not light	See “Video and Monitor Problems”
No sound	See “Sound and Speaker Problems”
Printer not working	See “Printer Problems”
Serial or other parallel devices not	See “Serial or Parallel Device Problems”
working
Mouse not working	See “Mouse Problems”
Keyboard not working	See “Keyboard Problems”
Floppy drive or hard drive: lights not lit,	See “Floppy Drive Problems” or “Hard
scraping or unusual noises, no noise	Drive Problems”
Computer battery not working	See “Battery Problems”
Expansion card errors or malfunction	See “Expansion Card Problems”
A program locks up	See “Recover From a Program That Is
	Not Responding”
Computer locks up	See “Restart a Computer That Is Not
	Responding”
Computer gets wet	See “Repairing a Wet Computer”
Computer is dropped or damaged	See “Repairing a Dropped or Damaged
	Computer”

156

Solving Problems