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Dell GX240 manual Getting Help, Help Overview Dell Contact Numbers

Models: GX240

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Getting Help

S E C T I O N 7

Getting Help

Help Overview

Dell Contact Numbers

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Dell GX240 manual Getting Help, Help Overview Dell Contact Numbers

Contents

User’s Guide Dell OptiPlex GX240 Systems____________________ Notes, Notices, and CautionsAbbreviations and Acronyms Contents 1 About Your Computer2Advanced Features 3 Installing UpgradesInstalling an AGP Graphics Card 4Stand Technical SpecificationsSolving Problems Recover From a Program That Is Not Responding 8 Additional Information 9Microsoft Windows XP Features7 Getting Help Safety First-ForYou and Your Computer Electrostatic Discharge Ergonomic Computing Habits•Use a chair that provides good lower back support monitor screen at or below eye level Back Panel Inside Your Computer About Your ComputerFinding Information and Assistance Front Panel Finding Information and Assistance About Your ComputerContents Using the ResourceS u p p o r t To o l s continued ResourcesContents Using the ResourceS u p p o r t To o l s continued ResourcesAbout Your Computer Front PanelS m a l l Fo r m - Fa c t o r C o m p u t e r 1front panel door 2power button 3power light 4hard drive access light5floppy drive access light S m a l l D e s k t o p C o m p u t e r1removable drive panel 2floppy drive access light 3removable drive panel 4hard drive access light5power button 6power light 7front panel door S m a l l M i n i -Tow e r C o m p u t e rFront Panel Door 1USB connectors 2headphone connector3breakaway hinges S m a l l D e s k t o p C o m p u t e rSpeaker/Headphone Connector Power Button1breakaway hinges 2USB connectors 3headphone connectorAction Po w e r B u t t o n Fun c t i o n s f o rPower Light Back Panel Floppy Drive Access LightHard Drive Access Light PCI slots AC adapterAbout Your Computer S m a l l D e s k t o p C o m p u t e rAC voltage switch S m a l l M i n i -Tow e r C o m p u t e rAC adapter AGP slotConnecting Devices Parallel Connector Mouse ConnectorUSB Connectors Integrated Network Adapter ConnectorSerial Connectors Keyboard ConnectorLine-InJack Line-OutJackInside Your Computer S m a l l D e s k t o p C o m p u t e r About Your ComputerS m a l l M i n i -Tow e r C o m p u t e r About Your ComputerC a bl e C o l o r s About Your ComputerSystem Board Components About Your Computer Connector or Socket S y s t e m B o a r d L a b e l sDescription About Your ComputerAdvanced Features Security Password Protection Computer SettingsAdditional System Setup Options Jumper Settings Software Installation and ConfigurationDell OpenManage IT Assistant LegacySelect Technology ControlManageability Chassis Intrusion Detection SecurityDell OpenManage Client Instrumentation Padlock Ring and Security Cable Slot Option settings1Verify that Password Status is set to Unlocked Password ProtectionSystem Password 4Press <Enter> Setup Password Enabled Disabling a Forgotten Password System Setup Screens Computer SettingsEntering System Setup Advanced Features KeysAction Moves to the next fieldAdvanced Features spacebar orKeys ActionThe Boot Device Menu appears Changing the Boot Sequence During System SetupChanging the Boot Sequence in System Setup Additional System Setup Options Advanced Features The default for Auto Power On is Disabled•CPU Information –3.5 Inch, 1.44 MB –Not Installed Advanced FeaturesAdvanced Features NOTE: For Windows NT, Off is the default setting Advanced Features•Primary Drive n and Secondary Drive n if Primary VideoIf You Have a Problem –OffJumper Settings Software Installation and Configuration Installing Upgrades CD/DVD Drives BatteryComputer Cover Expansion Cards Expansion Card Cage Small Desktop Computer OnlyComputer Cover Opening the Computer CoverInstalling Upgrades S m a l l Fo r m - Fa c t o r C o m p u t e r1security cable slot 2padlock ring 3release buttons one on each side3 release buttons one on each side Installing Upgrades1 security cable slot 2 padlock ring Closing the Computer Cover Installing UpgradesExpansion Cards Installing Upgrades1 2 3 Installing an Expansion CardE x pa n s i o n C a r d Ty pe s 3Open the computer cover 1card-edgeconnector 2expansion card 3hinged lever 4retention arm 5expansion-cardconnectorS m a l l Fo r m - Fa c t o r C o m p u t e r 1 2 3 4 5Installing Upgrades S m a l l D e s k t o p C o m p u t e r8Prepare the expansion card for installation Installing Upgrades Removing an Expansion Card Installing Upgrades Installing an AGP Graphics Card 1 hinged leverInstalling Upgrades 1hinged lever 2indented tab3Press the AGP card clip lever toward PCI slot 4Slide the AGP card into placeRemoving an AGP Card Expansion Card Cage Small Desktop Computer Only Removing the Expansion-CardCage1 expansion-cardcage Replacing the Expansion-CardCageE x p a n s i o n - C a r d C a g e Re m o v a l 2Make sure that the riser board is fully seated in the connector on the system board Installing a TAPI Device TAPIInstalling a TAPI Sound Card Installing DIMMs Memory1socket 2slot 3securing clip Installing Upgrades3 2 1 Removing DIMMs Microprocessor 1 airflow shroud Installing Upgrades 3 4 5 61latches 2securing clips 3heat sink 4retention base 5ZIF socket 6tabsInstalling Upgrades 4 5 61latches 2securing clips 3blower 4screws 5heat sink 6retention baseRemoving the Microprocessor Installing UpgradesInstalling the Microprocessor Installing Upgrades Installing Upgrades Front Panel Inserts Installing Upgrades96 Installing Upgrades Installing Upgrades S m a l l D e s k t o p C o m p u t e rInstalling Upgrades Replacing Front Panel Inserts Installing Upgrades1 2 3 Internal DrivesInstalling Upgrades Installing Upgrades S m a l l D e s k t o p C o m p u t e r1 2 3 1 CD/DVD drive 2 floppy drive 3 hard drive2 1 3 IDE Drive AddressingInstalling Upgrades Connecting Drives Installing Upgrades3interface cable 1header connector 2colored stripe on the cableD r i v e I n t e r f a c e C o nn e c t o r s Hard Drives Installing Upgrades H a r d - D r i v e S h r o u d Re m o v a lS m a l l Fo r m - Fa c t o r C o m p u t e r Detaching Hard Drive Cables1power cable 2hard drive cable power cable Installing UpgradesS m a l l D e s k t o p C o m p u t e r hard drive cableInstalling Upgrades S m a l l M i n i -Tow e r C o m p u t e rRemoving a Hard Drive Installing Upgrades1tabs 2hard drive Installing UpgradesS m a l l D e s k t o p C o m p u t e r Installing a Hard Drive S m a l l M i n i -Tow e r C o m p u t e r1 2 3 Reattaching Hard Drive CablesInstalling Upgrades power cable IDE1 connectorS m a l l Fo r m - Fa c t o r C o m p u t e r IDE cablepower cable IDE1 connectorInstalling Upgrades IDE cable1 2 3 1power cable 2IDE cable 3IDE1 connectorInstalling Upgrades Floppy Drives Detaching Floppy Drive Cables Installing Upgrades3system board floppy drive connector DSKT Installing UpgradesS m a l l Fo r m - Fa c t o r C o m p u t e r 1 2 3power cable floppy drive connectorfloppy drive cable S m a l l M i n i -Tow e r C o m p u t e r1power cable 2floppy drive cable 3floppy drive connectorInstalling Upgrades 1 2 3Removing a Floppy Drive Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r Installing UpgradesS m a l l D e s k t o p C o m p u t e r Installing a Floppy Drive and Reattaching Cables 1 2 3 Installing UpgradesSmall Desktop and Small Mini-TowerComputers S m a l l D e s k t o p C o m p u t e r r t . de l l . c o s u p p oInstalling Upgrades 1 2 3CD/DVD Drives I n t e r po s e r B o a r d Re m o v a l Detaching CD, CD-RW,or DVD Drive CablesInstalling Upgrades 1power cable 2audio cable 3CD/DVD drive cable 4CD/DVD drive connectorInstalling Upgrades S m a l l D e s k t o p C o m p u t e rpower cable CD/DVD drive connectorInstalling Upgrades S m a l l M i n i -Tow e r C o m p u t e rRemoving a CD, CD-RW,or DVD Drive Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r Installing UpgradesS m a l l D e s k t o p C o m p u t e r C D / D V D D r i v e B r a c k e t Ra i l s Installing Upgrades s u p p o r t . d S m a l l D e s k t o p C o m p u t e re l l Installing Upgrades S m a l l M i n i -Tow e r C o m p u t e rBattery Replacing the Battery c Exit system setup Installing Upgrades 142 Installing Upgrades Attaching the Computer Stand S t a n dRemoving the Computer Stand Removing the Computer Stand Attaching the Computer Stand Stand146 Stand Technical Specifications Controls and Lights Power Physical EnvironmentalMicroprocessor Memory Computer Information Audio Expansion Bus Drives Ports Key CombinationsTechnical Specifications MicroprocessorMemory Computer InformationExpansion Bus Technical SpecificationsAudio Ports Technical SpecificationsDrives Technical Specifications Key CombinationsSequence option Controls and LightsPhysical PowerTechnical Specifications Technical Specifications EnvironmentalMessages and Codes Software Problems Solving ProblemsFinding Solutions Dell Diagnostics Finding Solutions Solving ProblemsUsing the Dell OptiPlex ResourceCD Power Problems Video and Monitor Problems•Restart the computer Sound and Speaker Problems Printer Problems Serial or Parallel Device Problems •Verify that the device is turned on Mouse Problems Keyboard Problems Floppy Drive Problems Basic Checks Hard Drive Problems Type chkdsk and press <Enter> Yes. The problem is resolved No. Proceed to step Battery Problems Expansion Card Problems Recover From a Program That Is Not Responding 3Click End Task Repairing a Wet ComputerRestart a Computer That Is Not Responding Repairing a Dropped or Damaged Computer Computer Memory Problems Hardware ConflictsSystem Board Problems Did any of the tests fail? Dell Diagnostics Resetting a Damaged System BoardWhen to Use the Dell Diagnostics Features6Select Start computer to run Dell Diagnostics Before You Start TestingRunning the Dell Diagnostics 8Select Option 1– Dell Diagnostics Advanced Testing Solving Problems Advanced Testing Help Menu Messages and CodesComputer Messages Solving ProblemsC o m p u t e r M e s s a g e s MessageC o m p u t e r M e s s a g e s The hard drive or theSolving Problems C o m p u t e r M e s s a g e sMessage CauseC o m p u t e r M e s s a g e s address, readvalue address, readRun the System Board DiagnosticsC o m p u t e r M e s s a g e s Solving Problems C o m p u t e r M e s s a g e sMessage CauseSolving Problems C o m p u t e r M e s s a g e sMessage CauseComputer Beep Codes Run the System Board Devices tests inRun the VESA/VGA Interface tests in Run the System Board Devices tests inRun the System Board Devices tests in Run the System Board Devices tests inRun the System Board Devices tests in Run the System Board Devices tests inWarning Messages Run the Serial Ports and the ParallelRun the System Board Devices tests in Run the System Board Devices tests inDiagnostics Messages Diagnostic LightsFront Panel Lights Power Light CodeBack Panel Lights Normal off condition Software Problems Operating System Compatibility Basic ChecksInput Errors Error MessagesDevice Drivers Memory-ResidentProgramsInterrupt Assignment Conflicts Program ConflictsMemory Address Conflicts Solving Problems D e f a u l t I R Q L i n e A s s i g n m e n t sUsed/Available LineGetting Help Help Overview Dell Contact NumbersHelp Tools Help OverviewTechnical Assistance Page AutoTech Service TechFax ServiceTechnical Support Service Automated Order-StatusSystemProblems With Your Order Returning Items for Warranty Repair or CreditProduct Information Getting HelpBefore You Call Getting HelpDiagnostics Checklist Dell Contact Numbers Antigua and BarbudaAustralia Sydney Austria ViennaBarbados Belgium BrusselsBermuda BrazilCayman Islands Chile SantiagoChina Xiamen ColombiaDenmark Horsholm Dominican RepublicEl Salvador Finland HelsinkiHome and Small Business CorporateGermany Langen GuatemalaHong Kong Ireland CherrywoodItaly Milan Home and Small BusinessJapan Kawasaki Korea SeoulLatin America LuxembourgMacau Malaysia PenangMexico Netherlands AntillesNetherlands Amsterdam New ZealandNorway Lysaker PanamaPeru Poland WarsawSt. Lucia Singapore SingaporeSouth Africa Johannesburg 09/091Taiwan Sweden Upplands VasbySwitzerland Geneva U.K. Bracknell ThailandTrinidad/Tobago U.S.A. Austin, Texas US Virgin Islands VenezuelaRegulatory Notices ENERGY STAR Compliance Warranty and Return PolicyAdditional Information Regulatory Notices FCC Notices U.S. Only •Reorient or relocate the receiving antenna IC Notice Canada Only CE Notice European UnionBattery Disposal EN 55022 Compliance Czech Republic Only VCCI Notice Japan OnlyClass B ITE VCCI-AClass A ITE MIC Notice Republic of Korea Only Class B Device Additional InformationWymagania Polskiego Centrum Badañ i Certyfikacji Pozosta³e instrukcje bezpieczeñstwaAdditional Information BSMI Notice Taiwan Only Additional InformationNOM Information Mexico Only Información para NOM únicamente para México Additional Information ENERGY STAR ComplianceENERGY STAR guidelines for energy efficiency Warranty and Return Policy 242 Additional Information M i c r o s o f t Windows XP Features Files and Settings Transfer WizardSystem Restore User Accounts and Fast User SwitchingOverview Help and Support CenterSwitching to Classic View New User InterfaceClean Desktop Wizard 3Click Clean Desktop Now2Click Properties 4Select Classic Start Menu and click OKMicrosof t Windows XP Features Notification Area CleanupTaskbar Grouping Files and Settings Transfer Wizard The Do you have a Windows XP CD? screen appearsApplication and Device Compatibility Program Compatibility WizardSystem Restore Using System Restore Restore Process 2Select Create a restore point and click Next>Driver Rollback 2Select Undo my last restoration and click Next>2Click Properties User Accounts and Fast User SwitchingHow to Use Fast User Switching Microsof t Windows XP Features What Happens When a Fast User Switch Occurs?Special Considerations With Fast User Switching How to Turn Off Fast User Switching How to Add Users2In the Control Panel window, click User Accounts 4Click Apply OptionsNetwork Setup Wizard 3Click checklist for creating a networkHome and Small Office Networking 6Click Create AccountInternet Connection Firewall Microsof t Windows XP Features 260 Microsof t Windows XP Features Glossary AcceleratorACPI ANSIBIOS APICASCII ATAPIBoot Sequence Bus SpeedByte CacheSee IC COM Port Control CodeController CRIMMD-Sub See Subminiature-DData Striping DeviceDRDRAM DMTFDRAM Energy Star Environmental Protection AgencyEIDE Express Service Code EPP/ECPEPROM EthernetGravities. A measurement of weight and force Hours. A measurement of time that equals 60 min IP Address IPX/SPXPage Local Bus Minutes. A measurement of time that equals 60 sec MTBF Network AdapterNiCad NiMHParallel Port Pipeline ProcessingAlso referred to as Product Key. See COA RAID RambusDRDRAM RDRAMRemote Wake Up RIMMRJ45 RS-232Seconds. A measurement of time System Setup SNMPSPGA SRAMTAPI TCP/IPToken Ring UDMAVolts alternating current AC Volts direct current DCWBEM