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Dell GX240 manual Recover From a Program That Is Not Responding

Models: GX240

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Recover From a Program That Is Not Responding

Expansion Card Problems	174
Recover From a Program That Is Not Responding	175
Restart a Computer That Is Not Responding	176
Repairing a Wet Computer	176
Repairing a Dropped or Damaged Computer	177
Hardware Conflicts	177
Computer Memory Problems	178
System Board Problems	179
Resetting a Damaged System Board	180
Dell Diagnostics	181
When to Use the Dell Diagnostics	181
Features	181
Before You Start Testing	181
Running the Dell Diagnostics	182
Advanced Testing	184
Advanced Testing Help Menu	185
Messages and Codes	186
Computer Messages	186
Computer Beep Codes	193
Warning Messages	195
Diagnostics Messages	196
Diagnostic Lights	196
Front Panel Lights	196
Back Panel Lights	197
Software Problems	199
Operating System Compatibility	200
Input Errors	201
Error Messages	201
Device Drivers	201
Memory-Resident Programs	201
Program Conflicts	202
Memory Address Conflicts	202
Interrupt Assignment Conflicts	202

Contents

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Dell GX240 manual Recover From a Program That Is Not Responding

Contents

Dell OptiPlex GX240 Systems User’s GuideAbbreviations and Acronyms Notes, Notices, and Cautions____________________ 1 About Your Computer Contents3 Installing Upgrades 2Advanced FeaturesInstalling an AGP Graphics Card Solving Problems Technical Specifications4Stand Recover From a Program That Is Not Responding 7 Getting Help 9Microsoft Windows XP Features8 Additional Information Safety First-ForYou and Your Computer Ergonomic Computing Habits Electrostatic Discharge•Use a chair that provides good lower back support monitor screen at or below eye level Finding Information and Assistance Front Panel About Your ComputerBack Panel Inside Your Computer About Your Computer Finding Information and AssistanceResources ContentsUsing the Resource S u p p o r t To o l s continuedResources ContentsUsing the Resource S u p p o r t To o l s continuedS m a l l Fo r m - Fa c t o r C o m p u t e r Front PanelAbout Your Computer S m a l l D e s k t o p C o m p u t e r 1front panel door 2power button 3power light4hard drive access light 5floppy drive access lightS m a l l M i n i -Tow e r C o m p u t e r 1removable drive panel 2floppy drive access light3removable drive panel 4hard drive access light 5power button 6power light 7front panel doorS m a l l D e s k t o p C o m p u t e r Front Panel Door1USB connectors 2headphone connector 3breakaway hinges3headphone connector Speaker/Headphone ConnectorPower Button 1breakaway hinges 2USB connectorsPo w e r B u t t o n Fun c t i o n s f o r ActionPower Light Hard Drive Access Light Floppy Drive Access LightBack Panel S m a l l D e s k t o p C o m p u t e r PCI slotsAC adapter About Your ComputerAGP slot AC voltage switchS m a l l M i n i -Tow e r C o m p u t e r AC adapterConnecting Devices Integrated Network Adapter Connector Parallel ConnectorMouse Connector USB ConnectorsLine-OutJack Serial ConnectorsKeyboard Connector Line-InJackInside Your Computer About Your Computer S m a l l D e s k t o p C o m p u t e rAbout Your Computer S m a l l M i n i -Tow e r C o m p u t e rAbout Your Computer C a bl e C o l o r sSystem Board Components About Your Computer About Your Computer Connector or SocketS y s t e m B o a r d L a b e l s DescriptionSoftware Installation and Configuration Advanced FeaturesSecurity Password Protection Computer Settings Additional System Setup Options Jumper SettingsManageability LegacySelect Technology ControlDell OpenManage IT Assistant Dell OpenManage Client Instrumentation SecurityChassis Intrusion Detection Option settings Padlock Ring and Security Cable SlotSystem Password Password Protection1Verify that Password Status is set to Unlocked 4Press <Enter> Setup Password Enabled Disabling a Forgotten Password Entering System Setup Computer SettingsSystem Setup Screens Moves to the next field Advanced FeaturesKeys ActionAction Advanced Featuresspacebar or KeysChanging the Boot Sequence in System Setup Changing the Boot Sequence During System SetupThe Boot Device Menu appears Additional System Setup Options •CPU Information The default for Auto Power On is DisabledAdvanced Features Advanced Features –3.5 Inch, 1.44 MB –Not InstalledAdvanced Features Advanced Features NOTE: For Windows NT, Off is the default settingif Primary Video •Primary Drive n and Secondary Drive n–Off If You Have a ProblemJumper Settings Software Installation and Configuration Expansion Card Cage Small Desktop Computer Only Installing UpgradesCD/DVD Drives Battery Computer Cover Expansion CardsOpening the Computer Cover Computer Cover3release buttons one on each side Installing UpgradesS m a l l Fo r m - Fa c t o r C o m p u t e r 1security cable slot 2padlock ring1 security cable slot 2 padlock ring Installing Upgrades3 release buttons one on each side Installing Upgrades Closing the Computer CoverInstalling Upgrades Expansion CardsE x pa n s i o n C a r d Ty pe s Installing an Expansion Card1 2 3 3Open the computer cover 1 2 3 4 5 1card-edgeconnector 2expansion card 3hinged lever4retention arm 5expansion-cardconnector S m a l l Fo r m - Fa c t o r C o m p u t e rS m a l l D e s k t o p C o m p u t e r Installing Upgrades8Prepare the expansion card for installation Installing Upgrades Removing an Expansion Card Installing Upgrades 1 hinged lever Installing an AGP Graphics Card1hinged lever 2indented tab Installing Upgrades4Slide the AGP card into place 3Press the AGP card clip lever toward PCI slotRemoving an AGP Card Removing the Expansion-CardCage Expansion Card Cage Small Desktop Computer OnlyE x p a n s i o n - C a r d C a g e Re m o v a l Replacing the Expansion-CardCage1 expansion-cardcage 2Make sure that the riser board is fully seated in the connector on the system board TAPI Installing a TAPI DeviceInstalling a TAPI Sound Card Memory Installing DIMMs3 2 1 Installing Upgrades1socket 2slot 3securing clip Removing DIMMs Microprocessor 1 airflow shroud 4retention base 5ZIF socket 6tabs Installing Upgrades3 4 5 6 1latches 2securing clips 3heat sink5heat sink 6retention base Installing Upgrades4 5 6 1latches 2securing clips 3blower 4screwsInstalling Upgrades Removing the MicroprocessorInstalling the Microprocessor Installing Upgrades Installing Upgrades Installing Upgrades Front Panel Inserts96 Installing Upgrades S m a l l D e s k t o p C o m p u t e r Installing UpgradesInstalling Upgrades Installing Upgrades Replacing Front Panel InsertsInstalling Upgrades Internal Drives1 2 3 1 CD/DVD drive 2 floppy drive 3 hard drive Installing UpgradesS m a l l D e s k t o p C o m p u t e r 1 2 3Installing Upgrades IDE Drive Addressing2 1 3 Installing Upgrades Connecting DrivesD r i v e I n t e r f a c e C o nn e c t o r s 1header connector 2colored stripe on the cable3interface cable Hard Drives H a r d - D r i v e S h r o u d Re m o v a l Installing Upgrades1power cable 2hard drive cable Detaching Hard Drive CablesS m a l l Fo r m - Fa c t o r C o m p u t e r hard drive cable power cableInstalling Upgrades S m a l l D e s k t o p C o m p u t e rS m a l l M i n i -Tow e r C o m p u t e r Installing UpgradesInstalling Upgrades Removing a Hard DriveS m a l l D e s k t o p C o m p u t e r Installing Upgrades1tabs 2hard drive S m a l l M i n i -Tow e r C o m p u t e r Installing a Hard DriveInstalling Upgrades Reattaching Hard Drive Cables1 2 3 IDE cable power cableIDE1 connector S m a l l Fo r m - Fa c t o r C o m p u t e rIDE cable power cableIDE1 connector Installing UpgradesInstalling Upgrades 1power cable 2IDE cable 3IDE1 connector1 2 3 Floppy Drives Installing Upgrades Detaching Floppy Drive Cables1 2 3 3system board floppy drive connector DSKTInstalling Upgrades S m a l l Fo r m - Fa c t o r C o m p u t e rS m a l l M i n i -Tow e r C o m p u t e r power cablefloppy drive connector floppy drive cable1 2 3 1power cable 2floppy drive cable3floppy drive connector Installing UpgradesInstalling Upgrades Removing a Floppy DriveS m a l l D e s k t o p C o m p u t e r Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r Installing a Floppy Drive and Reattaching Cables Small Desktop and Small Mini-TowerComputers Installing Upgrades1 2 3 s u p p o S m a l l D e s k t o p C o m p u t e rr t . d e l l . c o1 2 3 Installing UpgradesCD/DVD Drives Installing Upgrades Detaching CD, CD-RW,or DVD Drive CablesI n t e r po s e r B o a r d Re m o v a l S m a l l D e s k t o p C o m p u t e r 1power cable 2audio cable 3CD/DVD drive cable4CD/DVD drive connector Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r power cableCD/DVD drive connector Installing UpgradesInstalling Upgrades Removing a CD, CD-RW,or DVD DriveS m a l l D e s k t o p C o m p u t e r Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r C D / D V D D r i v e B r a c k e t Ra i l s Installing Upgrades e l l S m a l l D e s k t o p C o m p u t e rs u p p o r t . d S m a l l M i n i -Tow e r C o m p u t e r Installing UpgradesBattery Replacing the Battery c Exit system setup Installing Upgrades 142 Installing Upgrades Removing the Computer Stand S t a n dAttaching the Computer Stand Removing the Computer Stand Stand Attaching the Computer Stand146 Stand Expansion Bus Drives Ports Key Combinations Technical SpecificationsControls and Lights Power Physical Environmental Microprocessor Memory Computer Information AudioComputer Information Technical SpecificationsMicroprocessor MemoryAudio Technical SpecificationsExpansion Bus Drives Technical SpecificationsPorts Controls and Lights Technical SpecificationsKey Combinations Sequence optionTechnical Specifications PowerPhysical Environmental Technical SpecificationsFinding Solutions Dell Diagnostics Solving ProblemsMessages and Codes Software Problems Solving Problems Finding SolutionsUsing the Dell OptiPlex ResourceCD Video and Monitor Problems Power Problems•Restart the computer Sound and Speaker Problems Printer Problems Serial or Parallel Device Problems •Verify that the device is turned on Mouse Problems Keyboard Problems Floppy Drive Problems Basic Checks Hard Drive Problems Type chkdsk and press <Enter> Yes. The problem is resolved No. Proceed to step Battery Problems Expansion Card Problems Recover From a Program That Is Not Responding Restart a Computer That Is Not Responding Repairing a Wet Computer3Click End Task Repairing a Dropped or Damaged Computer Hardware Conflicts Computer Memory ProblemsSystem Board Problems Did any of the tests fail? Features Dell DiagnosticsResetting a Damaged System Board When to Use the Dell DiagnosticsRunning the Dell Diagnostics Before You Start Testing6Select Start computer to run Dell Diagnostics 8Select Option 1– Dell Diagnostics Advanced Testing Solving Problems Messages and Codes Advanced Testing Help MenuMessage Computer MessagesSolving Problems C o m p u t e r M e s s a g e sThe hard drive or the C o m p u t e r M e s s a g e sCause Solving ProblemsC o m p u t e r M e s s a g e s Messageaddress, read C o m p u t e r M e s s a g e saddress, read valueC o m p u t e r M e s s a g e s DiagnosticsRun the System Board Cause Solving ProblemsC o m p u t e r M e s s a g e s MessageCause Solving ProblemsC o m p u t e r M e s s a g e s MessageRun the System Board Devices tests in Computer Beep CodesRun the System Board Devices tests in Run the VESA/VGA Interface tests inRun the System Board Devices tests in Run the System Board Devices tests inRun the System Board Devices tests in Run the System Board Devices tests inRun the System Board Devices tests in Warning MessagesRun the Serial Ports and the Parallel Run the System Board Devices tests inPower Light Code Diagnostics MessagesDiagnostic Lights Front Panel LightsBack Panel Lights Normal off condition Software Problems Basic Checks Operating System CompatibilityMemory-ResidentPrograms Input ErrorsError Messages Device DriversMemory Address Conflicts Program ConflictsInterrupt Assignment Conflicts Line Solving ProblemsD e f a u l t I R Q L i n e A s s i g n m e n t s Used/AvailableHelp Overview Dell Contact Numbers Getting HelpTechnical Assistance Help OverviewHelp Tools Page Automated Order-StatusSystem AutoTech ServiceTechFax Service Technical Support ServiceGetting Help Problems With Your OrderReturning Items for Warranty Repair or Credit Product InformationGetting Help Before You CallDiagnostics Checklist Austria Vienna Dell Contact NumbersAntigua and Barbuda Australia SydneyBrazil BarbadosBelgium Brussels BermudaColombia Cayman IslandsChile Santiago China XiamenFinland Helsinki Denmark HorsholmDominican Republic El SalvadorGuatemala Home and Small BusinessCorporate Germany LangenHome and Small Business Hong KongIreland Cherrywood Italy MilanKorea Seoul Japan KawasakiMalaysia Penang Latin AmericaLuxembourg MacauNew Zealand MexicoNetherlands Antilles Netherlands AmsterdamPoland Warsaw Norway LysakerPanama Peru09/091 St. LuciaSingapore Singapore South Africa JohannesburgSwitzerland Geneva Sweden Upplands VasbyTaiwan Trinidad/Tobago ThailandU.K. Bracknell U.S.A. Austin, Texas Venezuela US Virgin IslandsAdditional Information Warranty and Return PolicyRegulatory Notices ENERGY STAR Compliance Regulatory Notices FCC Notices U.S. Only •Reorient or relocate the receiving antenna CE Notice European Union IC Notice Canada OnlyBattery Disposal VCCI Notice Japan Only EN 55022 Compliance Czech Republic OnlyClass A ITE VCCI-AClass B ITE MIC Notice Republic of Korea Only Additional Information Class B DevicePozosta³e instrukcje bezpieczeñstwa Wymagania Polskiego Centrum Badañ i CertyfikacjiAdditional Information Additional Information BSMI Notice Taiwan OnlyNOM Information Mexico Only Información para NOM únicamente para México ENERGY STAR guidelines for energy efficiency ENERGY STAR ComplianceAdditional Information Warranty and Return Policy 242 Additional Information User Accounts and Fast User Switching M i c r o s o f t Windows XP FeaturesFiles and Settings Transfer Wizard System RestoreHelp and Support Center OverviewNew User Interface Switching to Classic View4Select Classic Start Menu and click OK Clean Desktop Wizard3Click Clean Desktop Now 2Click PropertiesTaskbar Grouping Notification Area CleanupMicrosof t Windows XP Features The Do you have a Windows XP CD? screen appears Files and Settings Transfer WizardProgram Compatibility Wizard Application and Device CompatibilitySystem Restore Using System Restore 2Select Create a restore point and click Next> Restore Process2Select Undo my last restoration and click Next> Driver RollbackHow to Use Fast User Switching User Accounts and Fast User Switching2Click Properties Special Considerations With Fast User Switching What Happens When a Fast User Switch Occurs?Microsof t Windows XP Features 4Click Apply Options How to Turn Off Fast User SwitchingHow to Add Users 2In the Control Panel window, click User Accounts6Click Create Account Network Setup Wizard3Click checklist for creating a network Home and Small Office NetworkingInternet Connection Firewall Microsof t Windows XP Features 260 Microsof t Windows XP Features ANSI GlossaryAccelerator ACPIATAPI BIOSAPIC ASCIICache Boot SequenceBus Speed ByteSee IC CRIMM COM PortControl Code ControllerDevice D-SubSee Subminiature-D Data StripingDRAM DMTFDRDRAM EIDE Environmental Protection AgencyEnergy Star Ethernet Express Service CodeEPP/ECP EPROMGravities. A measurement of weight and force Hours. A measurement of time that equals 60 min IPX/SPX IP AddressPage Local Bus Minutes. A measurement of time that equals 60 sec NiMH MTBFNetwork Adapter NiCadPipeline Processing Parallel PortAlso referred to as Product Key. See COA RDRAM RAIDRambus DRDRAMRS-232 Remote Wake UpRIMM RJ45Seconds. A measurement of time SRAM System SetupSNMP SPGAUDMA TAPITCP/IP Token RingVolts direct current DC Volts alternating current ACWBEM