Dell GX240 manual Printer Problems

If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps:

1Turn off nearby fans, lights, lamps, or other electrical devices. Are the external speakers functioning properly?

Yes. One or more of those electrical devices was causing interference. The problem is resolved.

No. Go to step 2.

2Enter system setup and make sure that Sound under the Integrated Devices option is set to On. Then exit system setup properly to save the information, and reboot the computer.

Is the device working properly? Yes. The problem is resolved. No. Go to step 3.

3Run the Misc. PCI Devices tests in the Dell Diagnostics. Did the tests complete successfully?

Yes. The controller is functioning properly. If the problem persists, contact Dell for technical assistance.

No. Contact Dell for technical assistance.

Printer Problems

Basic Checks:

•Disconnect the cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables.

•If the cable is not damaged, make sure that it is firmly connected to the computer.

•Test the electrical outlet: verify that the printer is connected to a working electrical outlet.

•Ensure that the printer is turned on.

•Check for interference: electrical appliances on the same circuit or operating in close proximity to the computer can cause interference.

•Refer to the documentation that came with the printer for the correct parallel port mode. Enter system setup and verify that the appropriate mode is selected in the Integrated Device menu.

Solving Problems

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