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Dell GX240 manual Diagnostics Checklist

Models: GX240

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Diagnostics Checklist

Diagnostics Checklist

Name: _____________________________________________________ Date: ______________________________

Address: ___________________________________________________ Phone number: ______________________

Service tag (bar code on the back of the computer): ______________________________________________________

Express Service Code: _____________________________________________________________________________

Return Material Authorization Number (if provided by Dell support technician): _______________________________

Operating system and version: _______________________________________________________________________

Peripherals: ______________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

Expansion cards: __________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

Are you connected to a network?	yes

no

Network, version, and network card: __________________________________________________________________

Programs and versions: _____________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

See your operating system documentation to determine the contents of the computer’s startup files. Print each file if possible. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code: ___________________________________________________________

Description of problem and troubleshooting procedures you performed: ______________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

________________________________________________________________________________________________

Getting Help

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Dell GX240 manual Diagnostics Checklist

Contents

User’s Guide Dell OptiPlex GX240 Systems____________________ Notes, Notices, and CautionsAbbreviations and Acronyms Contents 1 About Your Computer2Advanced Features 3 Installing UpgradesInstalling an AGP Graphics Card 4Stand Technical SpecificationsSolving Problems Recover From a Program That Is Not Responding 8 Additional Information 9Microsoft Windows XP Features7 Getting Help Safety First-ForYou and Your Computer Electrostatic Discharge Ergonomic Computing Habits•Use a chair that provides good lower back support monitor screen at or below eye level Back Panel Inside Your Computer About Your ComputerFinding Information and Assistance Front Panel Finding Information and Assistance About Your ComputerS u p p o r t To o l s continued ContentsUsing the Resource ResourcesS u p p o r t To o l s continued ContentsUsing the Resource ResourcesAbout Your Computer Front PanelS m a l l Fo r m - Fa c t o r C o m p u t e r 5floppy drive access light 1front panel door 2power button 3power light4hard drive access light S m a l l D e s k t o p C o m p u t e r5power button 6power light 7front panel door 1removable drive panel 2floppy drive access light3removable drive panel 4hard drive access light S m a l l M i n i -Tow e r C o m p u t e r3breakaway hinges Front Panel Door1USB connectors 2headphone connector S m a l l D e s k t o p C o m p u t e r1breakaway hinges 2USB connectors Speaker/Headphone ConnectorPower Button 3headphone connectorAction Po w e r B u t t o n Fun c t i o n s f o rPower Light Back Panel Floppy Drive Access LightHard Drive Access Light About Your Computer PCI slotsAC adapter S m a l l D e s k t o p C o m p u t e rAC adapter AC voltage switchS m a l l M i n i -Tow e r C o m p u t e r AGP slotConnecting Devices USB Connectors Parallel ConnectorMouse Connector Integrated Network Adapter ConnectorLine-InJack Serial ConnectorsKeyboard Connector Line-OutJackInside Your Computer S m a l l D e s k t o p C o m p u t e r About Your ComputerS m a l l M i n i -Tow e r C o m p u t e r About Your ComputerC a bl e C o l o r s About Your ComputerSystem Board Components About Your Computer Description Connector or SocketS y s t e m B o a r d L a b e l s About Your ComputerAdditional System Setup Options Jumper Settings Advanced FeaturesSecurity Password Protection Computer Settings Software Installation and ConfigurationDell OpenManage IT Assistant LegacySelect Technology ControlManageability Chassis Intrusion Detection SecurityDell OpenManage Client Instrumentation Padlock Ring and Security Cable Slot Option settings1Verify that Password Status is set to Unlocked Password ProtectionSystem Password 4Press <Enter> Setup Password Enabled Disabling a Forgotten Password System Setup Screens Computer SettingsEntering System Setup Action Advanced FeaturesKeys Moves to the next fieldKeys Advanced Featuresspacebar or ActionThe Boot Device Menu appears Changing the Boot Sequence During System SetupChanging the Boot Sequence in System Setup Additional System Setup Options Advanced Features The default for Auto Power On is Disabled•CPU Information –3.5 Inch, 1.44 MB –Not Installed Advanced FeaturesAdvanced Features NOTE: For Windows NT, Off is the default setting Advanced Features•Primary Drive n and Secondary Drive n if Primary VideoIf You Have a Problem –OffJumper Settings Software Installation and Configuration Computer Cover Expansion Cards Installing UpgradesCD/DVD Drives Battery Expansion Card Cage Small Desktop Computer OnlyComputer Cover Opening the Computer Cover1security cable slot 2padlock ring Installing UpgradesS m a l l Fo r m - Fa c t o r C o m p u t e r 3release buttons one on each side3 release buttons one on each side Installing Upgrades1 security cable slot 2 padlock ring Closing the Computer Cover Installing UpgradesExpansion Cards Installing Upgrades1 2 3 Installing an Expansion CardE x pa n s i o n C a r d Ty pe s 3Open the computer cover S m a l l Fo r m - Fa c t o r C o m p u t e r 1card-edgeconnector 2expansion card 3hinged lever4retention arm 5expansion-cardconnector 1 2 3 4 5Installing Upgrades S m a l l D e s k t o p C o m p u t e r8Prepare the expansion card for installation Installing Upgrades Removing an Expansion Card Installing Upgrades Installing an AGP Graphics Card 1 hinged leverInstalling Upgrades 1hinged lever 2indented tab3Press the AGP card clip lever toward PCI slot 4Slide the AGP card into placeRemoving an AGP Card Expansion Card Cage Small Desktop Computer Only Removing the Expansion-CardCage1 expansion-cardcage Replacing the Expansion-CardCageE x p a n s i o n - C a r d C a g e Re m o v a l 2Make sure that the riser board is fully seated in the connector on the system board Installing a TAPI Device TAPIInstalling a TAPI Sound Card Installing DIMMs Memory1socket 2slot 3securing clip Installing Upgrades3 2 1 Removing DIMMs Microprocessor 1 airflow shroud 1latches 2securing clips 3heat sink Installing Upgrades3 4 5 6 4retention base 5ZIF socket 6tabs1latches 2securing clips 3blower 4screws Installing Upgrades4 5 6 5heat sink 6retention baseRemoving the Microprocessor Installing UpgradesInstalling the Microprocessor Installing Upgrades Installing Upgrades Front Panel Inserts Installing Upgrades96 Installing Upgrades Installing Upgrades S m a l l D e s k t o p C o m p u t e rInstalling Upgrades Replacing Front Panel Inserts Installing Upgrades1 2 3 Internal DrivesInstalling Upgrades 1 2 3 Installing UpgradesS m a l l D e s k t o p C o m p u t e r 1 CD/DVD drive 2 floppy drive 3 hard drive2 1 3 IDE Drive AddressingInstalling Upgrades Connecting Drives Installing Upgrades3interface cable 1header connector 2colored stripe on the cableD r i v e I n t e r f a c e C o nn e c t o r s Hard Drives Installing Upgrades H a r d - D r i v e S h r o u d Re m o v a lS m a l l Fo r m - Fa c t o r C o m p u t e r Detaching Hard Drive Cables1power cable 2hard drive cable S m a l l D e s k t o p C o m p u t e r power cableInstalling Upgrades hard drive cableInstalling Upgrades S m a l l M i n i -Tow e r C o m p u t e rRemoving a Hard Drive Installing Upgrades1tabs 2hard drive Installing UpgradesS m a l l D e s k t o p C o m p u t e r Installing a Hard Drive S m a l l M i n i -Tow e r C o m p u t e r1 2 3 Reattaching Hard Drive CablesInstalling Upgrades S m a l l Fo r m - Fa c t o r C o m p u t e r power cableIDE1 connector IDE cableInstalling Upgrades power cableIDE1 connector IDE cable1 2 3 1power cable 2IDE cable 3IDE1 connectorInstalling Upgrades Floppy Drives Detaching Floppy Drive Cables Installing UpgradesS m a l l Fo r m - Fa c t o r C o m p u t e r 3system board floppy drive connector DSKTInstalling Upgrades 1 2 3floppy drive cable power cablefloppy drive connector S m a l l M i n i -Tow e r C o m p u t e rInstalling Upgrades 1power cable 2floppy drive cable3floppy drive connector 1 2 3Removing a Floppy Drive Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r Installing UpgradesS m a l l D e s k t o p C o m p u t e r Installing a Floppy Drive and Reattaching Cables 1 2 3 Installing UpgradesSmall Desktop and Small Mini-TowerComputers e l l . c o S m a l l D e s k t o p C o m p u t e rr t . d s u p p oInstalling Upgrades 1 2 3CD/DVD Drives I n t e r po s e r B o a r d Re m o v a l Detaching CD, CD-RW,or DVD Drive CablesInstalling Upgrades Installing Upgrades 1power cable 2audio cable 3CD/DVD drive cable4CD/DVD drive connector S m a l l D e s k t o p C o m p u t e rInstalling Upgrades power cableCD/DVD drive connector S m a l l M i n i -Tow e r C o m p u t e rRemoving a CD, CD-RW,or DVD Drive Installing UpgradesS m a l l M i n i -Tow e r C o m p u t e r Installing UpgradesS m a l l D e s k t o p C o m p u t e r C D / D V D D r i v e B r a c k e t Ra i l s Installing Upgrades s u p p o r t . d S m a l l D e s k t o p C o m p u t e re l l Installing Upgrades S m a l l M i n i -Tow e r C o m p u t e rBattery Replacing the Battery c Exit system setup Installing Upgrades 142 Installing Upgrades Attaching the Computer Stand S t a n dRemoving the Computer Stand Removing the Computer Stand Attaching the Computer Stand Stand146 Stand Microprocessor Memory Computer Information Audio Technical SpecificationsControls and Lights Power Physical Environmental Expansion Bus Drives Ports Key CombinationsMemory Technical SpecificationsMicroprocessor Computer InformationExpansion Bus Technical SpecificationsAudio Ports Technical SpecificationsDrives Sequence option Technical SpecificationsKey Combinations Controls and LightsPhysical PowerTechnical Specifications Technical Specifications EnvironmentalMessages and Codes Software Problems Solving ProblemsFinding Solutions Dell Diagnostics Finding Solutions Solving ProblemsUsing the Dell OptiPlex ResourceCD Power Problems Video and Monitor Problems•Restart the computer Sound and Speaker Problems Printer Problems Serial or Parallel Device Problems •Verify that the device is turned on Mouse Problems Keyboard Problems Floppy Drive Problems Basic Checks Hard Drive Problems Type chkdsk and press <Enter> Yes. The problem is resolved No. Proceed to step Battery Problems Expansion Card Problems Recover From a Program That Is Not Responding 3Click End Task Repairing a Wet ComputerRestart a Computer That Is Not Responding Repairing a Dropped or Damaged Computer Computer Memory Problems Hardware ConflictsSystem Board Problems Did any of the tests fail? When to Use the Dell Diagnostics Dell DiagnosticsResetting a Damaged System Board Features6Select Start computer to run Dell Diagnostics Before You Start TestingRunning the Dell Diagnostics 8Select Option 1– Dell Diagnostics Advanced Testing Solving Problems Advanced Testing Help Menu Messages and CodesC o m p u t e r M e s s a g e s Computer MessagesSolving Problems MessageC o m p u t e r M e s s a g e s The hard drive or theMessage Solving ProblemsC o m p u t e r M e s s a g e s Causevalue C o m p u t e r M e s s a g e saddress, read address, readRun the System Board DiagnosticsC o m p u t e r M e s s a g e s Message Solving ProblemsC o m p u t e r M e s s a g e s CauseMessage Solving ProblemsC o m p u t e r M e s s a g e s CauseRun the VESA/VGA Interface tests in Computer Beep CodesRun the System Board Devices tests in Run the System Board Devices tests inRun the System Board Devices tests in Run the System Board Devices tests inRun the System Board Devices tests in Run the System Board Devices tests inRun the System Board Devices tests in Warning MessagesRun the Serial Ports and the Parallel Run the System Board Devices tests inFront Panel Lights Diagnostics MessagesDiagnostic Lights Power Light CodeBack Panel Lights Normal off condition Software Problems Operating System Compatibility Basic ChecksDevice Drivers Input ErrorsError Messages Memory-ResidentProgramsInterrupt Assignment Conflicts Program ConflictsMemory Address Conflicts Used/Available Solving ProblemsD e f a u l t I R Q L i n e A s s i g n m e n t s LineGetting Help Help Overview Dell Contact NumbersHelp Tools Help OverviewTechnical Assistance Page Technical Support Service AutoTech ServiceTechFax Service Automated Order-StatusSystemProduct Information Problems With Your OrderReturning Items for Warranty Repair or Credit Getting HelpBefore You Call Getting HelpDiagnostics Checklist Australia Sydney Dell Contact NumbersAntigua and Barbuda Austria ViennaBermuda BarbadosBelgium Brussels BrazilChina Xiamen Cayman IslandsChile Santiago ColombiaEl Salvador Denmark HorsholmDominican Republic Finland HelsinkiGermany Langen Home and Small BusinessCorporate GuatemalaItaly Milan Hong KongIreland Cherrywood Home and Small BusinessJapan Kawasaki Korea SeoulMacau Latin AmericaLuxembourg Malaysia PenangNetherlands Amsterdam MexicoNetherlands Antilles New ZealandPeru Norway LysakerPanama Poland WarsawSouth Africa Johannesburg St. LuciaSingapore Singapore 09/091Taiwan Sweden Upplands VasbySwitzerland Geneva U.K. Bracknell ThailandTrinidad/Tobago U.S.A. Austin, Texas US Virgin Islands VenezuelaRegulatory Notices ENERGY STAR Compliance Warranty and Return PolicyAdditional Information Regulatory Notices FCC Notices U.S. Only •Reorient or relocate the receiving antenna IC Notice Canada Only CE Notice European UnionBattery Disposal EN 55022 Compliance Czech Republic Only VCCI Notice Japan OnlyClass B ITE VCCI-AClass A ITE MIC Notice Republic of Korea Only Class B Device Additional InformationWymagania Polskiego Centrum Badañ i Certyfikacji Pozosta³e instrukcje bezpieczeñstwaAdditional Information BSMI Notice Taiwan Only Additional InformationNOM Information Mexico Only Información para NOM únicamente para México Additional Information ENERGY STAR ComplianceENERGY STAR guidelines for energy efficiency Warranty and Return Policy 242 Additional Information System Restore M i c r o s o f t Windows XP FeaturesFiles and Settings Transfer Wizard User Accounts and Fast User SwitchingOverview Help and Support CenterSwitching to Classic View New User Interface2Click Properties Clean Desktop Wizard3Click Clean Desktop Now 4Select Classic Start Menu and click OKMicrosof t Windows XP Features Notification Area CleanupTaskbar Grouping Files and Settings Transfer Wizard The Do you have a Windows XP CD? screen appearsApplication and Device Compatibility Program Compatibility WizardSystem Restore Using System Restore Restore Process 2Select Create a restore point and click Next>Driver Rollback 2Select Undo my last restoration and click Next>2Click Properties User Accounts and Fast User SwitchingHow to Use Fast User Switching Microsof t Windows XP Features What Happens When a Fast User Switch Occurs?Special Considerations With Fast User Switching 2In the Control Panel window, click User Accounts How to Turn Off Fast User SwitchingHow to Add Users 4Click Apply OptionsHome and Small Office Networking Network Setup Wizard3Click checklist for creating a network 6Click Create AccountInternet Connection Firewall Microsof t Windows XP Features 260 Microsof t Windows XP Features ACPI GlossaryAccelerator ANSIASCII BIOSAPIC ATAPIByte Boot SequenceBus Speed CacheSee IC Controller COM PortControl Code CRIMMData Striping D-SubSee Subminiature-D DeviceDRDRAM DMTFDRAM Energy Star Environmental Protection AgencyEIDE EPROM Express Service CodeEPP/ECP EthernetGravities. A measurement of weight and force Hours. A measurement of time that equals 60 min IP Address IPX/SPXPage Local Bus Minutes. A measurement of time that equals 60 sec NiCad MTBFNetwork Adapter NiMHParallel Port Pipeline ProcessingAlso referred to as Product Key. See COA DRDRAM RAIDRambus RDRAMRJ45 Remote Wake UpRIMM RS-232Seconds. A measurement of time SPGA System SetupSNMP SRAMToken Ring TAPITCP/IP UDMAVolts alternating current AC Volts direct current DCWBEM