Error Message Appears on the Computer Screen

„Writing Error/Output Error/Communication Error

Cause

Action

The machine is not ready.

Confirm that the Power lamp is lit green.

 

If the Power lamp is off, turn the machine on.

 

While the Power lamp is flashing green, the machine is initializing. Wait until the

 

Power lamp stops flashing and remains lit green.

 

If the Alarm lamp is lit orange, an error may have occurred on the machine. For

 

details on how to resolve the error, see “An Error Message Is Displayed on the

 

LCD” on page 57.

Printer port setting does not match the

Check the printer port settings.

computer’s interface connecting the

* In the following instruction, “XXX” signifies your machine’s name.

machine.

(1)Log into a user account with the administrator privilege.

 

 

(2)Click Control Panel, then Printer under Hardware and Sound.

 

In Windows XP, click Control Panel, Printers and Other Hardware, then

 

Printers and Faxes.

 

In Windows 2000, click Control Panel then Printers.

 

(3)Right-click the Canon XXX Printer icon, then select Properties.

 

(4)Click the Ports tab to confirm the port settings.

 

Make sure that a port named USBnnn (where “n” is a number) with Canon

 

XXX Printer appearing in the Printer column is selected for Print to the

 

following port(s).

 

If the port setting is not correct, reinstall the MP Drivers or change the port

 

setting according to the interface you are using.

The machine is not connected properly.

Make sure that the USB cable is securely plugged in to the machine and the

 

computer.

 

z If you are using a relay device such as a USB hub, disconnect it, connect the

 

machine directly to the computer, and try printing again. If printing starts

 

normally, there is a problem with the relay device.

 

Consult the reseller of the relay device for details.

 

z There could also be a problem with the USB cable. Replace the USB cable

 

and try printing again.

MP Drivers are not installed properly.

The MP Drivers may not be installed properly. Uninstall them following the

 

procedure described in the PC Printing Guide on-screen manual and reinstall

 

them following the procedure described in your setup sheet.

68Troubleshooting