Cannot Install the MP Drivers
Cause | Action |
| If you were unable to proceed beyond the Printer Connection screen, follow |
| the procedure below to reinstall the MP Drivers. |
Unable to proceed beyond the Printer |
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Connection screen. |
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(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), then remove the
(5)Turn the machine off.
(6)Restart your computer.
(7)Make sure you have no application software running, including
(8)Follow the procedure described in your setup sheet to reinstall the MP Drivers.
Installation does not start automatically |
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when the Setup |
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into your computer’s disc drive. | (1)Click Start then Computer. |
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In Windows XP, Click Start then My Computer. | |
In Windows 2000, | |
on the displayed window. | |
| Note | ||
| To use the Run command to start the setup program, specify your disc drive and | ||
| then the name of the setup program, MSETUP4.EXE. The drive letter of the disc | ||
| drive depends on your computer. | ||
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| If the | ||
| If the | ||
| displayed. If other disks are displayed, there is a problem with the Setup CD- | ||
| ROM. Contact your Canon service representative. | ||
Installation procedure not followed | Follow the procedure described in your setup sheet for proper installation. | ||
correctly. | If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart | ||
| your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide | ||
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Note
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers. Restart your computer before reinstalling.
Troubleshooting 59