Canon MP470 Series 71

Paper Jams

Cause	Action
Paper jammed in the Paper Output Slot	Remove the paper following the procedure below.
or the Rear Tray.	(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output
	Slot, whichever is easier.

zIf the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it.

Be careful not to touch the components inside the machine.

After removing all paper, close the Scanning Unit (Printer Cover), and turn it back on.

zIf you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.

(2)Reload the paper in the machine, and press the OK button on the machine.

If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.

Note

zFor details on how to load paper, see “Loading Printing Paper” on page 12.

zWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” on page 66 to confirm that you are using the correct paper and are loading it into the machine correctly.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon Service representative.

Landscape credit card-sized paper	Do not load credit card-sized paper in landscape orientation.
jammed inside the machine.	Slowly pull out the paper from the Rear Tray and remove it.
	If you cannot remove the jammed paper or the paper jam error continues after
	removing the paper, contact your Canon Service representative.

Troubleshooting 67

Contents

Page Getting Help from Canon Before you contact Canon, please record the following information Page Page Table of Contents Before Using the Machine Page „Basic Operation on the Menu Screen COPY mode SCAN mode Memory card mode Maintenance/settings „Basic Operation on the Settings Screen Page „Turning on the Machine „ Turning off the Machine zScreen-saverMode „Original Document Requirements „Loading Original Documents Page Page „Using Specialty Media zPhoto Quality Media zMedia Suited for Business Documents „Paper Handling zRecommended Paper and Requirements zMedia Types You Cannot Use „Loading Paper Page „Loading Envelopes Page „Loading Small-SizedPaper Copying Page Page Printing from a Memory Card Page Page Page Page Page Printing from Your Computer Page Scanning Images Printing Photographs Directly from a Compliant Device Page „Settings on a PictBridge Compliant Device zPaper Size and Paper Type Settings zLayout Setting zDate/File No. Print Setting zImage Optimize Setting zTrimming Setting „Setting on the Machine Page Routine Maintenance Step Page Page Page Page Page Page Page „Getting the Ink Status Information „Replacing FINE Cartridges Page Page Page „When You Turn Off the Machine „When You Are Not Using the Machine for a Long Time „Cleaning the Exterior of the Machine „Cleaning the Platen Glass and Document Cover „Cleaning the Paper Feed Roller (Roller cleaning) „Cleaning the Inside of the Machine (Bottom plate cleaning) „Cleaning the Protrusions Inside the Machine Troubleshooting Page Page Page „Printing Speed Is Slow / USB 2.0 Hi-SpeedConnection Does Not Work „“This device can perform faster” Message Is Displayed zCheck 2: Did you set the print quality setting appropriately zCheck 3: If the problem is not resolved, there may be other causes „Colors Are Unclear „White Streaks „Printed Paper Curls or Has Ink Blots „Printed Surface Is Scratched/Paper Is Smudged Page „Colors Are Uneven or Streaked Page Page „Writing Error/Output Error/Communication Error „Error No.: 300 Is Displayed „Error No.: 1700/1710 Is Displayed „Error No.: 2001 Is Displayed „Error No.: 2002 Is Displayed „Printing Does Not Start „Other Printing Troubles „ScanGear Won’t Start „Other Scanning Troubles Appendix Page Page Page Page Safety Precautions Page Page Page „Regulatory Information „Canon U.S.A., INC. LIMITED WARRANTY ---(USA Only) Page Page Page Index Ordering Information Description Order #