Cause

Action

Inappropriate Paper Thickness Lever

Adjust the position of the Paper Thickness Lever according to the type of paper

setting.

you are printing on.

 

See “Paper Handling” on page 13.

 

Depending on the printing content, the printing surface may become scratched

 

even for the types of paper to set the lever to the left. In this case, set the Paper

 

Thickness Lever to the right.

 

* Reset the Paper Thickness Lever to the left when you finish printing. If the

 

lever is not set back to the left, the inside of the machine is more likely to get

 

dirty due to the wider clearance between the print head and the loaded paper. It

 

may also reduce print quality.

 

Note

 

 

If the corners or edges of the paper are smudged, try to print with the Paper

 

Thickness Lever set to the right.

 

Printing graphics with the intensity

Especially if you are using plain paper to print images with high intensity, the

setting set too high.

paper may absorb too much ink and become wavy, causing paper abrasion.

 

When copying, refer to “Making Copies” in the User’s Guide on-screen manual

 

and reduce the Intensity setting. Then try printing again.

 

When printing from your computer, refer to “Print Results Not Satisfactory” in the

 

User’s Guide on-screen manual.

 

Printing beyond the recommended

If you are printing beyond the recommended printing area of your printing paper,

printing area.

the lower edge of the paper may become stained with ink.

 

Resize your original document in your application software.

 

For details on recommended printing area, refer to “Printing Area” in the User’s

 

Guide on-screen manual.

 

Paper is curled.

For Plain Paper

 

 

Turn the paper over and reload it to print on the other side.

 

Leaving the paper loaded in the Rear Tray for a long time may cause the paper

 

to curl. If this happens, load the paper with the other side facing up. It may

 

resolve the problem.

 

 

We recommend putting unused paper back into the package and keep them on

 

a level surface.

 

 

For Other Paper

 

 

If you are using paper with either any of the corners or the whole printing

 

surface curled, the paper may become dirty, not feed properly, or both. Use such

 

paper after correcting paper curl as follows.

 

(1)With the printing side (A) facing up, cover the paper with a fresh sheet of

 

plain paper to avoid staining or scratching the surface.

 

(2)Roll up the paper in a direction opposite to paper curl as seen below.

 

(1)

(2)

(A)

(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.

(A)

(B)

We recommend printing curl-corrected paper one sheet at a time.

Note

Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled.

In such case, follow the procedure described above in “For Other Paper” to curl the paper before printing.

This may improve the print result.

64Troubleshooting