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Canon MP470 Series „ScanGear Won’t Start, „Other Scanning Troubles

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Scanning Problems

ScanGear Won’t Start

Cause	Action
The scanner driver (ScanGear) is not	Follow the procedure described in your setup sheet to reinstall the MP Drivers.
installed.

Other Scanning Troubles

Refer to the Scanning Guide on-screen manual.

The Document Cover Comes Off

Cause	Action
The Document Cover was opened too	If the Document Cover is opened too hard, it may come off. Reattach it
hard.	according to the following procedure.
	(1) Insert the protrusion on one side of the Document Cover
	hinge into the holder.

(2)Hold the middle of the Document Cover and press down above the second protrusion as shown in the figure below to reattach the Document Cover.

72Troubleshooting

Contents

Page Getting Help from Canon Before you contact Canon, please record the following information Page Page Table of Contents Before Using the Machine Page „Basic Operation on the Menu Screen COPY mode SCAN mode Memory card mode Maintenance/settings „Basic Operation on the Settings Screen Page „Turning on the Machine „ Turning off the Machine zScreen-saverMode „Original Document Requirements „Loading Original Documents Page Page „Using Specialty Media zPhoto Quality Media zMedia Suited for Business Documents „Paper Handling zRecommended Paper and Requirements zMedia Types You Cannot Use „Loading Paper Page „Loading Envelopes Page „Loading Small-SizedPaper Copying Page Page Printing from a Memory Card Page Page Page Page Page Printing from Your Computer Page Scanning Images Printing Photographs Directly from a Compliant Device Page „Settings on a PictBridge Compliant Device zPaper Size and Paper Type Settings zLayout Setting zDate/File No. Print Setting zImage Optimize Setting zTrimming Setting „Setting on the Machine Page Routine Maintenance Step Page Page Page Page Page Page Page „Getting the Ink Status Information „Replacing FINE Cartridges Page Page Page „When You Turn Off the Machine „When You Are Not Using the Machine for a Long Time „Cleaning the Exterior of the Machine „Cleaning the Platen Glass and Document Cover „Cleaning the Paper Feed Roller (Roller cleaning) „Cleaning the Inside of the Machine (Bottom plate cleaning) „Cleaning the Protrusions Inside the Machine Troubleshooting Page Page Page „Printing Speed Is Slow / USB 2.0 Hi-SpeedConnection Does Not Work „“This device can perform faster” Message Is Displayed zCheck 2: Did you set the print quality setting appropriately zCheck 3: If the problem is not resolved, there may be other causes „Colors Are Unclear „White Streaks „Printed Paper Curls or Has Ink Blots „Printed Surface Is Scratched/Paper Is Smudged Page „Colors Are Uneven or Streaked Page Page „Writing Error/Output Error/Communication Error „Error No.: 300 Is Displayed „Error No.: 1700/1710 Is Displayed „Error No.: 2001 Is Displayed „Error No.: 2002 Is Displayed „Printing Does Not Start „Other Printing Troubles „ScanGear Won’t Start „Other Scanning Troubles Appendix Page Page Page Page Safety Precautions Page Page Page „Regulatory Information „Canon U.S.A., INC. LIMITED WARRANTY ---(USA Only) Page Page Page Index Ordering Information Description Order #