Chapter 12

Chapter 12 113

Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
z“An Error Message is Displayed on the LCD” on page115
z“Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD” on page 117
z“Cannot Scan Films” on page118
z“Cannot obtain a clean scan, colors scan incorrectly” on page118
z“Frames are not detected correctly” on page118
z“Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are
Misaligned/Cannot Print to End of Job” on page119
z“When Copying” on page122
z“Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched” on
page123
z“Paper Curls/Ink Blots” on page127
z“Paper Jams” on page127
z“Cannot Print Properly from a Photo Index Sheet” on page130
z“Cannot Print Properly from the Digital Camera” on page130
z“Cannot Print Properly through Wireless Communication” on page133
z“Cannot Install the MP Drivers” on page134
z“Cannot Connect to the Computer Properly” on page135
z“Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on page135
z“When You Connect to a Computer Running Windows XP, the Screen Shows the Warning
Message “This device can perform faster” or “High-SPEED USB Device Plugged into non-
High-SPEED USB Hub”” on page135
z“Problems Scanning” on page136
z“Scanner won’t work” on page136
z“ScanGear MP won’t start” on page136
z“Cannot display preview” on page137
z“Computer stops operating during scanning” on page137
z“Scan quality is poor (Poor image displayed on the monitor)” on page137
z“Parts of image missing or surrounded by extra white areas” on page138
z“Trouble scanning with Multi-Scan or Multi-Crop function” on page138
z“Slow scanning speed” on page139
z““There is not enough memory.” message is displayed” on page139
z“Scanned image not displayed properly” on page139
z“Trouble scanning with MP Navigator” on page140
z“Image position and size incorrect when scanning from the machine’s operation panel” on
page140
Note This section describes about error messages that are displayed on the LCD or
troubleshooting tips for the problems of copy direct printing. If you cannot find
appropriate tips for your problem, refer to the on-screen manuals.