Canon MP950 Problems Scanning

136 Chapter 12

Troubleshooting

Problems Scanning

Scanner won’t work

ScanGear MP won’t start

Cause Action

The machine is not recognized by

the computer.

Restart the computer.

This may enable the computer to recognize the machine.

Cause Action

Scanner driver (ScanGear MP) not

installed.

Set the Setup CD-ROM and install the software.

Scanner is not selected in the

application software.

In the application software, select this machine in [Select Source] or

[Import] under the [File] menu.

Example: ArcSoft PhotoStudio

*Display may differ depending on your operating system.

If you are using an older application software, the menu item may be

named [Select TWAIN-compliant device] instead of [Select Source].

The feature of the application

software does not support TWAIN.

Start ScanGear MP from within a TWAIN compatible software.

Contents

Main Users Guide Users Guide ENG Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* 1.Internet Table of Contents Page Copyright Disclaimer Model Name Trademarks How to Use the Documentation Provided Safety Precautions Warning these safety precautions. Caution precautions. Page Page Page Reading the Document Symbols Used in This Guide Legal Limitations on Use of Your Product and Use of Images Chapter 1 12 Chapter 1 Before Printing Main Components and Their Functions Front View Chapter 1 13 14 Chapter 1 Rear View and Interior Important Chapter 1 15 Operation Panel Name and Functions Important Note 16 Chapter 1 Chapter 1 17 Turning the Machine ON and OFF Turning on the Machine 1 Turning off the Machine 1 Loading Documents to Copy or Scan Document Requirements Loading Documents 1 2 Note 3 Loading Paper Paper Handling zRecommended Paper and Requirements Note 20 Chapter 1 Note Chapter 1 21 zMedia types you cannot use zHandling paper zPhoto Paper Pro guidelines 22 Chapter 1 About the Auto Sheet Feeder and the Cassette zChanging the paper source to feed different types/sizes of paper Note Important Chapter 1 23 Changing the Paper Source Note 24 Chapter 1 Loading the Print Media in the Auto Sheet Feeder zLoading Paper 1 2 Chapter 1 25 3 Important Important Note 26 Chapter 1 zLoading Envelopes 1 2 3 4 Chapter 1 27 zLoading Other Small-Sized Paper in the Auto Sheet Feeder 1 2 3 4 28 Chapter 1 Loading the Print Media in the Cassette 1 zLoading Paper Chapter 1 29 2 3 Important Note 30 Chapter 1 4 5 Chapter 1 31 zLoading Envelopes 1 2 3 32 Chapter 1 4 zLoading 4" x 6"- or 5" x 7"-Sized Paper in the Cassette 1 2 3 Chapter 1 33 5 Page Chapter 1 35 4 Note 5 Print Setting Items zCopy mode 36 Chapter 1 zMemory card and Photo/film modes Note Important Note Chapter 1 37 Chapter 2 38 Chapter 2 Copying Making Copies 1 2 Note 1 2 3 4 Note Page Chapter 2 41 zCopying onto Both Sides of the Paper (Two-sided copy) Important Note 42 Chapter 2 zCopying Two Pages to Fit onto a Single Page (2-on-1 copy) zCopying Four Pages to Fit onto a Single Page (4-on-1 copy) Important Note Chapter 2 43 zCopying without Borders (Borderless copy) Important Note 44 Chapter 2 zRepeating an Image on a Page (Image repeat) Important Note Chapter 3 Printing from a Memory Card Using the Memory Card This section describes the compatible memory cards and how to insert and remove them. Memory Cards Supported by This Machine Memory cards that can be inserted in the Card Slot using the adapter: 2 Important Note Chapter 3 47 3 4 5 Caution 48 Chapter 3 Removing the Memory Card 1 2 3 Printing Photograph Printing Photo Displayed on the LCD (Single-photo print) Chapter 3 49 3 Note 50 Chapter 3 Specifying How Many Copies to Print for Each Photo (Multi-photo print) 3 Note Chapter 3 51 Other Useful Functions Searching for Photos with the Shooting Date (Search) 1 2 Note 3 Printing a Specified Area (Trimming) 1 2 3 Chapter 3 53 4 Printing Several Photos on a Single Sheet of Paper (Layout print) 3 Note 54 Chapter 3 4 5 6 Printing on the Sticker (Sticker Print) 3 4 5 6 Other Printing Functions z<Print all photos> 56 Chapter 3 z<DPOF print> z<Captured info> Note Chapter 3 57 3 Printing by Using the Photo Index Sheet Note Note Note 58 Chapter 3 2 3 Note Chapter 3 59 4 5 Note 60 Chapter 3 6 Important Note Important Chapter 4 Photo Printing from Photo or Film Scanning a Photo 2 3 Note 4 Scanning a Film Note Page 64 Chapter 4 5 Chapter 4 65 66 Chapter 4 Important Note Chapter 4 67 6 Printing Photographs Printing Photo Displayed on the LCD (Single-photo print) Note 68 Chapter 4 3 Specifying How Many Copies to Print for Each Photo (Multi-photo print) 3 Chapter 4 69 Other Useful Functions Printing a Specified Area (Trimming) Printing on the Sticker (Sticker print) 3 4 Page Chapter 5 Chapter 5 71 Printing Photographs Directly from a Compliant Device Directly from a PictBridge Compliant Device on page73 Camera on page76 Connecting to a PictBridge Compliant Device Note 1 2 3 4 Chapter 5 73 Printing Photographs Directly from a PictBridge Compliant Device Checking or Changing PictBridge Print Settings from Your Camera Note 74 Chapter 5 Chapter 5 75 Note 76 Chapter 5 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera Media Types for Digital Camera Note Chapter 5 77 Printing Directly from a Digital Camera or a Digital Video Camcorder 1 2 3 printing ON or OFF. 4 Printing Photographs from a Wireless Communication Device Setting the Page Size, Media Type, and Layout When Printing from a Mobile Phone Displaying the Wireless Print Screen and Specifying the Settings 2 3 Performing Infrared Communication 2 3 Note 80 Chapter 6 Note Chapter 6 81 Performing Bluetooth Communication Printing through Bluetooth Communication 2 3 4 2 3 4 Note Chapter 7 Chapter 7 83 Printing from Your Computer Printing with Windows 2 3 4 5 6 Note Chapter 7 85 7 Printing with Macintosh Note 86 Chapter 7 2 3 4 5 6 Chapter 7 87 7 Note Chapter 8 88 Chapter 8 Scanning Images About Scanning Images Before Scanning Scanning Methods Scanning Using the MP Navigator 2 Important 90 Chapter 8 3 4 Scanning from an Application Software Important Note Reading from and Writing to a Memory Card Setting up the Card Slot as the Memory Card Drive of the Computer 1 2 Important Changing the Machine Settings 1 2 3 4 Chapter 10 93 5 The Print Settings Quiet mode Prevent paper abrasion Extended copy amount Wireless Print Settings Bluetooth Settings Chapter 10 95 Other Settings Date display Read/write attribute Power save setting Slide show setting Routine Maintenance Replacing an Ink Tank Note Chapter 11 97 Getting the Ink Level Information Knowing When to Replace Ink Tank 98 Chapter 11 Replacing Ink Tanks 1 Note Caution Important Chapter 11 99 2 3 4 100 Chapter 11 5 Note Important Chapter 11 101 6 7 Keeping the Best Printing Results zWhen unplugging the power cord zWhen not using the machine for a long time When Printing Becomes Faint or Colors are Incorrect zIf the ruled lines are shifted Note Step 1 Step 2 2 3 Printing the Nozzle Check Pattern 1 2 104 Chapter 11 3 4 Page 106 Chapter 11 zWhen a white stripe exists on any of the printed patterns Print Head Cleaning 2 Note Important Chapter 11 107 3 Print Head Deep Cleaning 2 3 108 Chapter 11 Aligning Print Head automatically 2 Note Chapter 11 109 Cleaning Your Machine Cleaning the Platen Glass and Document Cover Note Caution Important Page Chapter 11 111 Cleaning the Interior of the Machine (Bottom Plate Cleaning) 1 2 3 112 Chapter 11 Cleaning the Protrusions inside the Machine Important Chapter 12 Chapter 12 113 Troubleshooting Note 114 Chapter 12 Chapter 12 115 An Error Message is Displayed on the LCD An error message is displayed on the LCD, take the corresponding countermeasure described below. Message Action 116 Chapter 12 Message Action Chapter 12 117 Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD Note 118 Chapter 12 Cannot Scan Films Frames are not detected correctly Cannot obtain a clean scan, colors scan incorrectly Chapter 12 119 (B)(A) 120 Chapter 12 Chapter 12 121 122 Chapter 12 When Copying Chapter 12 123 Back of Paper is Smudged/Paper Does Not Feed Properly/Printed Surface is Scratched 124 Chapter 12 Chapter 12 125 (A) (B) 126 Chapter 12 Note Chapter 12 127 Paper Curls/Ink Blots Paper Jams 128 Chapter 12 Chapter 12 129 130 Chapter 12 Cannot Print Properly from a Photo Index Sheet Cannot Print Properly from the Digital Camera Chapter 12 131 Note 132 Chapter 12 Error Message On Camera Action Chapter 12 133 Error Message On Camera Action Cannot Print Properly through Wireless Communication 134 Chapter 12 Cannot Install the MP Drivers Chapter 12 135 Cannot Connect to the Computer Properly Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not Work 136 Chapter 12 Problems Scanning Scanner wont work ScanGear MP wont start Chapter 12 137 Cannot display preview Computer stops operating during scanning Scan quality is poor (Poor image displayed on the monitor) 138 Chapter 12 Parts of image missing or surrounded by extra white areas Trouble scanning with Multi-Scan or Multi-Crop function Chapter 12 139 Slow scanning speed There is not enough memory. message is displayed Scanned image not displayed properly 140 Chapter 12 Thumbnail Display does not display correctly after previewing Cannot Scan Films Chapter 12 141 Cannot obtain a clean scan, colors scan incorrectly Service Error 5100 is Displayed Image becomes too dark or too bright when cropping frame is moved, expanded or contracted An Error Message Appears on the Screen 142 Chapter 12 Writing Error/Output Error/Communication Error Chapter 12 143 When an Error is Displayed Regarding Automatic Duplex Printing Error No.: 300 is Displayed 144 Chapter 12 Error No.: 1700 is Displayed Error No.: 2001 is Displayed Error No.: 1851 is Displayed Error No.: 1856 is Displayed If You Cannot Resolve the Problem Caution Note Chapter 13 146 Chapter 13 Appendix A5, A4, B5, 4" x 6", 4" x 8", 5" x 7", 2.13" x 3.39" Printing Area Note Chapter 13 147 Letter, Legal Envelopes Note 148 Chapter 13 How to Read the On-screen Manuals Uninstalling the On-screen Manuals 1 and then [Uninstall]. 2 Transporting Machine Specifications Caution Important Note 150 Chapter 13 General Specifications Copy Specifications Camera Direct Print (Canon Bubble Jet Direct) Chapter 13 151 Camera Direct Print (Canon Bubble Jet Direct) Effect DPOF functions Camera Direct Print (PictBridge) Page size 152 Chapter 13 Scan Specifications Compatibility Maximum document size Scanning resolution Scanning image processing Systems Requirements Chapter 13 153 Additional Systems Requirements for On-screen Manuals 154 Chapter 13 Users in the U.S.A. FCC Notice Mercury Legislation Note Warning Canon U.S.A., Inc. Limited Warranty - U.S. Only 156 Chapter 13 Chapter 13 157 158 Chapter 13 Users in Canada Customer Technical Supports Caution Index Numerics A B C R S T U Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* 1.Internet Users Guide Users Guide ENG