Chapter 12 141

Troubleshooting

Cannot obtain a clean scan, colors scan incorrectly

Image becomes too dark or too bright when cropping frame is moved,

expanded or contracted

An Error Message Appears on the Screen

Service Error 5100 is Displayed

Cause Action
Film condition is poor due to faded
colors.
In the ScanGear MP’s Advanced Mode/Image Settings, correct the image
using the [Fading Correction] and [Grain Correction] functions.
Note
If a print out of an image does not appear satisfactory or the same as what
you see on the monitor, you may need to change the print settings, or the
machine itself may have engaged in problems. See “Ink Does Not Come
Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are
Misaligned/Cannot Print to End of Job” on page119.
Cause Action
Changing the size or position of the
cropping frame selects
inappropriate color data.
Perform the following procedures in Advanced Mode in ScanGear MP.
1. Click [Preview] to rescan the preview image.
2. Confirm that the display mode is set to [Thumbnail Display].
If the display mode is set to Thumbnail Display Off, click [Thumbnail] to
change to Thumbnail Display On.
3. In the [Apply the tone value to all frames] section, click [Apply].
4. Adjust the cropping frame.
5. Click [Scan].
Cause Action
Movement of the Print Head Holder
is blocked.
Clear the paper jam or foreign object that is preventing the Print Head
Holder from moving, cancel printing from your computer, then turn off the
machine and turn it back on again.