Canon MP950 If You Cannot Resolve the Problem

Chapter 12 145
Troubleshooting
Error No.: 2500 is Displayed
For Windows Users
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
zProduct name: PIXMA MP950
zSerial number: written on label inside machine
zDetails of the problem
zWhat you tried to solve the problem, and what happened
Cause Action
Auto head align has failed. See “Auto head align has failed.” on page116 .
Cause Action
The [Instructions] button is not
displayed on the printer driver
screen.
The [Instructions] on the printer driver screen is not displayed if the on-
screen manuals (instruction manuals) are not installed. Set the “Setup CD-
ROM” in your computer and install the on-screen manuals (instruction
manuals).
Note
The [Instructions] is displayed only on [Main] and [Maintenance] tabs.
Scan Guide is not displayed. The button for displaying the scanner driver operating instruction is
grayed out when the on-screen manuals (instruction manuals) are not
installed. Set the “Setup CD-ROM” in your computer and install the on-
screen manuals (instruction manuals).
Caution Attempts by customers to repair or take apart the machine will invalidate any
warranty regardless of whether the warranty has expired.
Note If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
Unplug the power cord from the outlet and contact the Canon Customer Care
Center. Never attempt to repair or disassemble the machine yourself.